Claudio, came and initially was good. He got my sage up and running and that was my major concern. In the process my office software was lost. I called him and requested he come and locate and reinstall the files. he was reluctant but did come. He did nothing, but left me a note to say that I would have to buy a new program. I called him and asked why he did nothing. He tried to tell me that he spoke to another worker who told him that he did not know if we had discs so Claudio left. I asked him why he didn't just call me. He tried arguing to defend himself, once he became belligerent I hung up. I got someone else in to fix it which took about 10 minutes. Not impreessed with this Claudios customer service, or lack there of!