Matt The Reno Guy & Matt The Plumbing Guy

Formerly MDE RENOS AND AZORS REPAIRS
Bathroom Renovation
Toronto ON M6J 2S6
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Bathroom Renovation
Matt The Reno Guy & Matt The Plumbing Guy
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97%

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Reviews by rating (past 12 months)
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Matt The Reno Guy & Matt The Plumbing Guy

Average customer rating:
9.8 10 (148 reviews)

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Jan
Jan
4 reviews Toronto, ON
10/10

caulking, snaking, faucet replacement

Matt and his crew replaced a faucet, did caulking around a tub and kitchen counter top, fixed a wobbly toilet, and snaked some drains. Everything works like new now so we're very happy. Thanks Matt!

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Company Response

thank you so much for your review it was a pleasure doing work for such great people. I am glad that everything worked out and I wish you all the best with the sale of your home

Marvin Ryman  in Richmond Hill
Marvin Ryman in Richmond Hill
1 review Richmond Hill, ON
10/10

Water Leak in the Main Floor wall

Matt and his team did an outstanding job fixing a water leak in the main floor wall. It leaked towards from the closet to the living room wall. It involve small drywall repairs. They were honest, reliable and neat. His price was fair and I will continue to use him for upcoming jobs.

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Company Response

thanks marvin it was great working with such a great homeowner like yourself. all the best and thanks again

bdmvchiu in Toronto
bdmvchiu in Toronto
6 reviews Toronto, ON
10/10

Leak in garage

Had a pipe that burst in the garage. Matt located the problem and re-ran the line so that the issue will not happen again next winter.

Matt was diligent in keeping me apprised of the progress. The end product looked great and everything cleaned up.

Thanks Matt.

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Company Response

hi barb thank you for the review it is our goal to give our customers the best possible job to avoid future issues. look forward to future work

William in Toronto
William in Toronto
1 review Brampton, ON
10/10

Great Job

Matt arrived, did the work as promised, cleaned up. Very congenial and efficient. I took out tub and put in shower, Matt installed trim, shower head, valves, and handheld with slide bar.

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Company Response

Hi william it was a pleasure doing work for you and anything else in ghe future let me know

Stevo
Stevo
2 reviews Toronto, ON
10/10

Utility sink install in basement

Matt installed a new utility sink in our basement that included tying into an existing stack for drainage, installing a vent to help with water flow, and also ran water lines to the sink. He did a great job, explained everything to me and it looks very clean.

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Company Response

HI Steve, Thanks for the wonderful review i am happy that you were able to have a utility sink in the basement. Have a great new year and look forward to business in the future

Audrey in Toronto
Audrey in Toronto
1 review Toronto, ON
10/10

Water leak from upstairs bathroom through vent on the main floor

We had water leaking from the upstairs bathroom through a vent on the main floor. This was caused by a leak in the shower. We changed the cracked plastic piece that connected the pipe from the wall to the showerhead and then put waterproof tape to prevent further leaks.

I called a local rated plumbing company and was quoted $50 for the service call, plus $100 each hour. They said they would have to take down the tiles and check behind the wall. To have this fixed and retiled, could cost upto $6,000++

With Christmas approaching and family arriving, this is an expense we had not planned for.

In panic, I found Matt's company profile and review on Homestars and gave him a call. He said the leak could have been caused by the tape as the water trapped in the pipe had to go somewhere, hence to use the shower again and see if the leak reoccurred.

Well it did not and it did not cost me a cent! He could have easily exploited us, as this is a stressful situation to deal with! Thank God for honest knowledgeable people! I will definitely call Matt again if I need plumbing work done.

0 of 1 people found this review helpful.
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Company Response

Thank you so much for your kind review, i'm glad i could help with a simple phone call and that you didn't have to spend hundreds or thousands on someone coming out to do unnecessary work. Look forward to future work thanks

Private User
Private User
Private User reviews Whitby, ON
3/10

Full bathroom renovation

We chose Matt based on his excellent (96%) rating here on Homestars. He had also been awarded a Star of the Year for 2018. It is, however, with regret that we are unable to leave as good a rating as others have, and we probably won’t be using Homestars as a reference point in the future. Perhaps this feedback will help Matt find areas to improve his business, or help someone else when choosing a contractor. Most of these items have already been raised with Matt, and shouldn’t come as a surprise to him.

We agreed to do a complete bathroom renovation for in October of this year. Many of the issues I am going to mention, I had a great deal of understanding for at the time, but by the time the reno was completed, we had a leaking shower (fixed by a different plumber), and a toilet that was not functioning properly (fixed by a friend after Matt couldn’t solve the issue). I ran out of patience for some of the “smaller” issues.

Larger issues included:

-The Tiler that Matt used was a nice guy, however he cut all of the tiles in the bathroom, instead of outside. The dust was atrocious, and the act of cutting the tiles damaged the brand new floor that Matt had installed prior to the tiling. The new floor needed to be pulled out, and was replaced at Matt’s expense.
-The Tiler also didn’t seem to know how to install some of the tiles. Matt was not helpful and I had to go to the tile store to ask questions. The folks at the tile store provided advice on how to do the job, which in turn Matt told me to pass the info on to the Tiler. I also had to go out and purchase parts for the Tiler, which Matt reimbursed. If I knew I was going to have to run around for Matt’s crew, I would have managed the project myself.
-We purchased all new fixtures for the bathroom, however we did not have a valve body for the shower (Not being a plumber, I didn’t know I needed to provide one). Matt suggested we use the old one as “It should be fine”. This lead to problems with the shower leaking not even 1 week after the crew left my house. Matt said it was due to shower head. When we removed the shower head, the water was still leaking and Matt came to fix this by replacing the cartridge with a new one. When the problems persisted, Matt said the work was not covered under his warranty as he did not install a new valve body. As it was a weekend, we called a different plumber come in to fix it. The new plumber removed the cartridge, which was not new at all (The discolouration on the cartridge, which had been in place for 5 days, was much more than could/should/have happened in such a time.) Also, there was a glob of silicone on the valve body. The new plumber said that the silicone was used to temporarily block the leak, but was not a long-term fix. We had to pay the new plumber for a weekend call out in order to replace the valve body. We also had to cut through freshly painted drywall in order to complete this. Again, with Matt being the expert plumber, he should have replaced the valve body instead of assuming it should be fine. It wasn’t until after the weekend when Matt said he’d come fix the problem properly, by which time it was done.

Smaller issues included:
-Matt missed a total of 4 days for the job due to personal illness, malfunctioning truck, and his child was unwell. (Matt did offer a reduction in price due to the inconvenience)
-The job went from an estimated 7 days to 20.
-Drop cloths were not used properly by the Tiler who walked over my white carpets repeatedly in his shoes spreading grouting all over the place.
-Matt was not on site much when the Tiler was here, so there was little to no oversite on his work or habits. Much of the Tiler problems could have been prevented if Matt were on site more.
-The Tiler measured his tiles using a red Sharpie on the front of the tiles. In many places he didn’t cut to the red marks exactly, and we have been left with a shower filled with little red marks on “Super White” tiles, including those that were sealed under the clear caulking applied by Matt.
-We had to insist that the vanity, mirror, and vanity lights be lined up/centred with each other. It did not occur to Matt that this should be done from an aesthetic view.

Positive Points:
-Rafael was super clean and tidy. When he saw the state of the damaged floors, and dust generated from the tiler he was not happy. It would have been great to have Rafael on site sooner.
-The Electrician that Matt used (Anthony) was very helpful and thoughtful. Looking back, he asked the most questions to get an understanding of what we needed.
-Matt and his construction/plumbing crew were considerate when on site, and took their shoes off and ensured that the drop cloths were intact.

Upon asking for a warranty, Matt provided a document stating the warranty is for 1 year, but the original handwritten estimate/contract stated a 2 year warranty. Matt has not responded to why there is a difference here. Regardless, unless something major happens, we would not be seeking for him to return to fix anything.

I sincerely hope Matt takes in our feedback, considers how much he had pay out of his own pocket and makes improvements to his business.

While the bathroom is finally in a state that we are happy with, I would not at all recommend this company be used by anyone I know, nor would I use Homestars to select another contractor, which is a shame, because it has not steered me wrong in the past 4 years that I have used it.

I cannot imagine that I am the first and only person that has had this type of experience. I have to assume that people who are disgruntled, do not leave reviews on Homestars.

4 of 4 people found this review helpful.
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Company Response

Hello My name is Matt From Matt the Reno guy. First off I have to apologize for my responding remarks and Since this has been my first major issue with a bathroom renovation or any renovation we have done since 2012. It really hit me hard and i took it to heart. From this experience i learnt that a negative review isnt going to damage your reputation as a whole it is a bump along the way. This one has opened out eyes since it happened drastically and if it weren't for these homeowners i wouldn't have been able to find a great tile guy. As any business i was going through staff changes and having a new tiler coming in working for a tile guy i trusted for years i let me guard down with my own matters. Not here to make it a poetic story at the end of the day i am the leader for someones renovation in there home and its my responsibility to handle things professionally and inspect all work. As for the issues on site we have looked into new ways of protecting floors, dust control or management, special requests for cleanup, quality of materials used based on budgets and so forth. I am really grateful that anise/vanessa expressed there frustrations during their bad experience with our company and we have done our best to improve on those matters. Also grateful they gave us the opportunity to fix my wrongs in the shower and they can enjoy a new shower that is completed properly. Once again i am sorry for the impression and work we did inside your home and wish you nothing but the best.

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Faucet Replacement

We needed a new kitchen faucet installed. Matt was quick to come, did a thorough job, and left the place super clean. (He also discovered a problem with some of the work a previous plumber had done and fixed it.) None of this surprised us, by the way. Matt has done numerous jobs for us over the past few years, large and small, and everything is always top quality. It's also a pleasure doing business with Matt, as he is very friendly.

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BJ
BJ
4 reviews Toronto, ON
10/10

bathroom install and hook up

Matt was professional courteous and went the extra mile! My toilet was cracked and I hadn't noticed it. Matt took the toilet back to the store for me and got the replacement! He is knowledgeable and friendly a great combination.

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Company Response

it was a pleasure to get the toilet issue address and everything else hooked up in your space. look forward to future business

Karen
Karen
1 review Toronto, ON
10/10

Bath tub faucet and shower system

Matt is amazing! He’s very approachable and responsive. He’s very helpful. I had my clawfoot tub faucet shower replaced and shut off valves for the tub replaced by him. He’s very professional. He cleans up after his work and is tidy. I highly recommend Matt for his good work. We have asked Matt to do a few jobs already.

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Company Response

thanks Karen appreciate the review it was a pleasure doing work for such nice people like yourselves

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Matt The Reno Guy & Matt The Plumbing Guy

At Matt the Reno Guy & Matt The Plumbing Guy we are committed to excellent service and quality workmanship. Whether your looking for a small repair or a larger scale bathroom renovation we will be there to help.

From designing to finished products, our expert staff will make your renovation ideas come to life.

We use top quality trades and materials to ensure the repair or project is done right.


Email or Call us for more Details.

Now offering full plumbing services including 24/7 emergency service.

Services include: Plumbing repairs and new installations, drain services, waterproofing and More!!

CATEGORIES
Bathroom Renovation, Plumbing, and Waterproofing
PRODUCTS
PLUMBING FIXTURES, BATHROOM FIXTURES, DRYWALL PAINT TRIM WORK AND MORE!
SERVICES
Drywalling, painting, framing, tiling, Decks, Baths, Kitchens & More. We are now offering Plumbing Waterproofing, drain services and repairs/replacements, affordable pricing and quality guaranteed workmanship. We Will Provide Quality Workmanship @ Great Prices
SPECIALITIES
Handyman work, Renovations, PLumbing Waterproofing, Drain repair and Replacement and much more
WEBSITE
http://www.mattrenoguy.ca
YEAR ESTABLISHED
7
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
Cash/Cheque/Visa/Mastercard
LICENSES
Architectural Tech, Renovation Tech, Plumbing
LIABILITY INSURANCE
Yes
DIPLOMAS
Architectural Technician, Plumbing Certificate
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
Hourly for Smaller Jobs/ Quotation provided for larger scaled work
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year warranty (conditions apply)
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