This review is for installation of a patio, stone steps, and pathway that we had done in July 2016 - the delay in submission is because I wanted to see how everything held up over the winter. To start, Sean from RCL came out promptly to discuss the scope of work and to provide an estimate. He took his time, was very knowledgeable, and made some good suggestions. The start date was somewhat delayed relative to the initial estimate (scheduling issues on our part, then some rainy weather shortly thereafter); however when the project did get going, RCL employees showed up in full force and worked hard to get our project finished within a week. I was very happy that we hired a contractor with the right tools for the job, as they ended up taking away a dump truck's worth of concrete from our old walkway. RCL did a fantastic job on the stonework (patio, walkway and stairs) and regrading the area to correct drainage around our house. We had some issues with where they cemented in our new gate relative to our neighbour's fence - I can understand why they placed the gate where they did, but it was far enough off of the originally discussed position that a somewhat inconveniently placed planter was required to plug the gap. A large portion of our lawn needed levelling and reseeding to reverse the damage caused by the heavy equipment (likely more than was expected at the onset of the project), and RCL did a great job of restoring the area. A few messages back and forth were required at the end of the project to clean up a few items. RCL also put down some replacement crush on our driveway (again, to fix damage caused by the heavy equipment), however this area quickly became a mud pit in the fall. Spring was equally unkind to the new fill on the driveway, and one of the patio stones developed a thin crack during the thaw. Sean was fairly quick to respond to my message about the driveway crush and cracked stone (April 2017), and it took about a month for RCL to get to the repairs (May 2017). They did a fantastic job on the stone replacement and were much more thorough when fixing the driveway this spring.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?