I had three rugs, including a large cotton rag rug with a fringe dating back to 1989 that had never been cleaned. The others were a salt-stained rubber doormat and a small synthetic rug with a non-slip backing that was disintegrating. Nima, the friendly owner, came over personally to pick up my rugs and then bring them back when they had been cleaned. His communication and customer service were excellent, and the rugs looked quite clean as well, even the one from 1989! Nima even managed to remove the disintegrating backing from the synthetic rug, so that it no longer sheds the resulting "dust" all over my floor. The price for all three was very reasonable. I would definitely use Nima's service again and recommend him highly - thank you, Nima!