Hired Joe and his company to refinish our oak laid in place floors. Spent a considerable amount on new oak to tie in to the existing. Joe failed to mention that our original floors were quite thin and proceeded to sand down our brand new flooring to match - rather than discuss with us and replace the entire floor area with new oak. The result is that our flooring is warping at the edges, burn marks from the sander are visible in the flooring, and some boards are so thin that they have splintered. Our floors look terrible and get worse by the day - especially in contrast to our brand new kitchen and living space. As mentioned by other reviewers Joe promised to return to address these issues but never showed up to appointments (x3) and stopped returning calls.