Absolute Insulation Inc.

Insulation
SURREY BC V3T5T6
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HomeStars  >  Insulation in Surrey  >  Absolute Insulation Inc.
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58%

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Reviews by rating (past 12 months)

Reviews for Absolute Insulation Inc.

Average customer rating:
8 10 (7 reviews)

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Zoe from Vancouver
Zoe from Vancouver
2 reviews Vancouver, BC
0/10

Don't use this company

I contacted Absolute Insulation and obtained a quote for my attic insulation and carport carport ceiling insulation. I went with Absolute because they can provide service on Sat even though their quote was few hundred dollars more than other companies.
I first texted Justin (the owner) on Feb 2 asking to schedule the job. He replied he would contact me next day but I didn't receive any call. I texted him again on Feb 4th and 5th. Finally i got a text back on Feb 5th and the date. I texted him back right away and advised I preferred weekend. I didn't get a reply. I texted him on Feb 9th and receive no reply. Finally I called the office but the lady said she would ask Justin to call me back. I then left Justin a message. Finally he texted me back on Feb 10 (5 days later). He told me he can schedule me for Feb 20. On Feb 20th, I got a call from Justin that they can only do attic insulation that day and will schedule carport insulation on Feb 27. His brother and someone came in for 1.5 hours and told me they would come back the following Sat. I told Justin that i really need to get this done ASAP.
Prior to Feb 27, i texted him twice to ask for a time and he replied after my second text that he would call me next morning. Again i received no call. I texted him again to ask for a time and he replied he was trying to figure out. On Feb 26 at 8pm, he texted me and asked if we could reschedule to a weekday as they can't make it on Feb 27. I told him I can take some time off from work on Mar 4 but I need to know what time and how long. He confirmed for 9am and for 3 hours. However, on Mar 3 at 9:40pm i received a text from him that he is not able to make it as his cousin's wife went into labour early but he might be able to come on Mar 5 provided if his wife agreeing him working on Sat. I texted hin that I really really need to get the insulation done and he needs to make himself available on Mar 5. It's Mar 4, i texted him twice today but didn't get a reply.
I have never seen such unprofessional contractor- Not responsive, not reliable, wasting customer's time and break promises. Will never use it again!!!

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Company Response

Unfortunately we have been unable to get your work completed and have had to re-book previously scheduled appts. I can assure you, when I am calling a customer at 9:40pm at night for an appointment the following day; I have tried everything to make this schedule work prior to that phone call.

We are a small family company with a very good reputation for providing excellent service. We do our best to ensure we will arrive at the client's home on the scheduled date to perform our work, and if this cannot be done, we always contact the clients to advise them and to re-schedule. This is not something we want to do, however, at times, it can not be helped and in fact we have never had this criticism in all our years of servicing our clients.

Having said that we do understand that our clients are relying on us to show up and get the work completed, as they have juggled their lives to be there for us to complete their work. We do apologize to you. We strive to please our clients and in this case we have failed to do that. Justin Dault, Absolute Insulation Inc.

Heather in Vancouver
Heather in Vancouver
5 reviews Burnaby, BC
10/10

Basement insulation

We hired Absolute Insulation to add blown in cellulose to our basement walls and ceiling where there had previously been none. Justin and his team were extremely pleasant to work with. They did a fantastic job, were great to communicate with and cleaned up well once the job was done. They went above and beyond to help resolve any unforeseen issues that came up throughout the process. We would highly recommend them!

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Company Response

Always great to get positive feedback from our customers. Thank you for taking the time to put your comment on Homestars.
Justin Dault
Shayne Dault
Absolute Insulation Inc.

Lynna from Delta
Lynna from Delta
1 review Delta, BC
10/10

Adding Insulation

I wanted to add insulation to my attic and the space between the garage and the bedrooms above it. Justin came out very quickly and gave me a quote. Shane came back to do the job within a few days and was done in just a couple of hours. They laid drop cloths and vacuumed up when they were done. We went from an R12 to an R50. Happy with the price, service and quality. Looking forward to not being cold this winter.

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Company Response

We appreciate the positive feedback. Thank you!
Absolute Insulation Inc.

Shelley from Langley
Shelley from Langley
12 reviews , BC
8/10

removal and replace insulation

After looking into various companies, this was the best choice. Completed in a day. The job was well done with care and completeness. They also repaired an exhaust hose while in the attic, much appreciated.

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Company Response

It was our pleasure working with you. Thank you for taking the time to complete this review, we appreciate hearing the positive feedback.

Terri in Langley
Terri in Langley
10 reviews Langley, BC
10/10

Installation of antic and crawlspace insulation

This company was excellent. What a refreshingly nice experience to have a contractor return my calls, provide a reasonable estimate, show up on time on the date promised and complete the job quickly and clean up after themselves. They were just wonderful!

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Company Response

Thank you for the positive feedback and taking the time to write this review. We appreciate both! Absolute Insulation Inc.

Janice in Surrey
Janice in Surrey
1 review Surrey, BC
8/10

Attic and crawlspace insulation

4 guys topped up the insulation in the attic and replaced the insulation in the crawlspace in about 5 hours.

The cost was comparitively good and they finished much quicker than the estimated time. They seemed honest and hardworking.

They used protective cloths on the floors and cleaned up afterwards.

They listened to my issues and came up with solutions and were not condescending like some other estimaters seemed to be.

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Company Response

We appreciate you taking the time to write this review. Your feedback is important to us and we thank you. Absolute Insulation Inc.

Andy from Deco Renovations
Andy from Deco Renovations
2 reviews Vancouver, BC

First Review

10/10

filled attic insulation

i found absolute insulation online and shayne responded promptly. he came in to quote on time and then did a great job topping up the attic insulation. it was a good clean and quick job.

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Company Response

Thank you for taking the time to respond to this email, your feedback is important to us. We appreciate the positive review. Absolute Insulation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Absolute Insulation Inc.

ABSOLUTE INSULATION INC. , is a local family-run & owned Insulation Removal and Installation business based out of Surrey, B. C. My brother and I, are committed to providing honest, efficient, and superior client service. As a result, a high percentage of our business is from repeat customers and referrals. ...
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