I stopped in one Sat morning not knowing much of what was available. I needed rid of my old wood burning insert in cold basement and wanted gas. Gordon showed me 2 inserts that would fit and showed me options with prices including installation. Easiest purchase ever. Very happy. Sent someone out within days and had it up and running within 2 weeks of walking in that store. I will be saving up for a small unit next for livingroom. I never write reviews but for these guys..they deserve the recognition. I had gone other places and they didnt even have anything to show me and handed me brochures seriously..these guys were impressive.