Due to mishandling - misdiagnosis and lack of appropriate caution - Bill and Dave's destroyed my computer's hard drive. I had to spend $338 to have the underlying problem diagnosed and repaired, get a new hard-drive, and retrieve some of my data - not all of it was retrievable. While it's true I should have been backing up regularly it's also true that Bill and Dave's should have checked the functioning of my PC's fan. I only remembered after the other business did it that the place I used to bring my computer to always checked the fan functioning first thing. It's particularly smart to do that given that a poorly working fan in combination with running anti-virus software for many hours will melt down hard-drives. I hope this shop smartens up, and also makes an effort to communicate more clearly and courteously.