Bill & Dave Computer Repair

Computer Repairs and Support
Two locations: 5-2450 Lancaster Road, 517 Rideau Street Ottawa ON K1N 8X5
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66%
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Reviews for Bill & Dave Computer Repair

Average customer rating:
6.4 10 (5 reviews)

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Muff Wiggler in Ottawa
1 review Ottawa, ON
10/10

Excellent service, best prices around, replaced my broken dock while I waited. Super friendly and knowledgable staff, easily the best repair service in Ottawa. Really pleased with my experience and proud to recommend them.

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Janet in Ottawa
1 review Ottawa, ON
1/10

Due to mishandling - misdiagnosis and lack of appropriate caution - Bill and Dave's destroyed my computer's hard drive. I had to spend $338 to have the underlying problem diagnosed and repaired, get a new hard-drive, and retrieve some of my data - not all of it was retrievable. While it's true I should have been backing up regularly it's also true that Bill and Dave's should have checked the functioning of my PC's fan. I only remembered after the other business did it that the place I used to bring my computer to always checked the fan functioning first thing. It's particularly smart to do that given that a poorly working fan in combination with running anti-virus software for many hours will melt down hard-drives. I hope this shop smartens up, and also makes an effort to communicate more clearly and courteously.

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Company Response

Hi Janet,

I am sorry you had this experience with our company.

First of all, you are right, everyone should have an up-to-date backup, especially before trusting the only copy of your data with a repair shop. You checked it into our shop for Warranty to remove virus' that you claimed we did not on the work order a month previous. There was no mention of your fan and/or heat at all. Next, the drive did not "Melt down" due to us not checking the fan. Hard drives can sustain extremely hot temperatures (up to and including 50 degrees Celsius before damaging effects occur over time). Residual heat from a dirty fan in your laptop will not cause your hard drive to fail. Hardware failure can happen at any time for many reasons. You came to us a month after we removed virus'expecting us to do it under warranty. While we would have been happy to help and were doing so, your computer froze and would not boot again. You claiming this was our fault, came in with a condescending attitude and insulted 2 of our employees after blaming us for the failure. At that point, we simply halted the repair and asked you to take your device and leave. Please feel free to reach out to me directly if you think this could be resolved in a matter that doesn't include lies and slandering us online. Thanks for your feedback, we are indeed and always will be working on our process to create a better repair experience for everyone involved. -Dave

Kevin in Rockcliffe
2 reviews Ottawa, ON
10/10

We have an old iMac, from 2009. It was getting very slow, with constant pinwheels. Rather than purchase a new one, I researched upgrading the hard drive and installing more RAM. I went to BDC, talked to Milan, the manager of the Rideau street location and decided to upgrade. BDC installed 480GB SSD, new OSX installed and transferred data from IDE drive. They also upgraded Ram to 8GB and cleaned the internal of the computer. It now runs faster than ever. We are so pleased with the service and the price. Much better than big box stores. I will definitely use BDC again for all tech needs. good honest service at an affordable price.

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Shaq in Kemptville
1 review KEMPTVILLE, ON

First Review

10/10

This is the best place in Ottawa for phone screen repairs. I checked every place in Ottawa and Bill & Dave Computer Repair was the most inexpensive. It was super fast service, i waited under 25 mins in the waiting room with a water cooler, coffee maker, and magazines. Very cool, worth checking out.

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Company Response

Hi Shaq,

Thank you for the great review. We try to make our clients experience the best possible for them. We also try to keep parts in stock for phones because we know that people do not like ot go without them for any period of tme. We are happy you had a good experience with our company and that you shared it here so others like you can find us.

Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bill & Dave Computer Repair

From virus removal to computer repairs, upgrading or data recovery. We work closely with you so you will get exactly what you are looking for with no surprise charges. Laptops, Tablets, IPad, iPod, iPhone, Other Smartphone's, PC and Mac Repair. We will provide you with honest and affordable services! Always ...
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