Was having issues with my furnace and after calling a few places on a Saturday morning sun Valley called me back, even though I hadn't left a message. Jay was sent out and was at the house within 2 hours. After attempting to fix the issue we were running into some issues so we discussed a purchase of a new furnace. He called the boss and they waved the first 2 hours of labor when I confirmed I'd buy. Jay gave me a quote and even though it was a Saturday did not charge me extra for weekend labor. 3 hours later sunvalley sent out 2 workers and they began the install that same day. After his calls Jay returned himself and assisted the other 2 guys. I really appreciated the personal hand he brought to it. He found a number of smaller issues and fixed them all for me as well, ensuring he explained everything to me in the process. I paid exactly what was quoted. Thanks so much to Trevor and David. Furnace has been running great now for 1 week. I have already recommended this company to another friend and would do so again. Jay was fantastic, request him, he really knows his stuff.
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- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?