We purchased a couch here for over $2500 Couch came with wrong parts. It has taken over a year to get the correct legs!!!! Once we received the right legs, no actual screws/bolts were given to attach. No effort has ever been shown to make this right. Do yourself a favour and spend your $ elsewhere.
Bought a new sofa, coffee table and TV unit! Items look amazing, they weigh really heavy though (really heavy!), but that shows they're made from solid wood, not that MDF crap! Honestly couldn't be happier. Got a great deal on the sofa and the two units in gloss white are awesome!!! My picture below...
So, great pricing for the quality and no issues with the delivery guys. Just great and would certainly recommend them to anyone!!!
Words cannot describe how bad my experience has been since ordering a dining room table and chairs. Every contact has exposed another complete falsehood. Not a concern in the world for inconvenience. Our table/chairs were inbound and then not, over and over again. In order to have someplace to dine at Christmas they sent us a scratched up 5 year old table with paint splattered chairs which they claimed were new. Don't waste your time - buy anyplace other than Revolve.
Absolutely horrible. Don't ever buy anything from them. Bought the sectional from Revolve, arrived with frame issues on each piece. Leather quality is worst than the <$1000 you can get from other cheap furniture store. Wrinkle is so bad that we don't even want to use it. Asked for refund/exchange and got refused and told wrinkling is normal regardless how bad it is. They offered technician to fix the frame, which is 'great' as we paid full price for a refurbished item. Should have spent the $3000 on a vacation instead and used wood bench as our sofa.
My cousin bought $20k worth of furniture here to furnish his new house. When he decided the couch he'd bought for his rec room didn't match the style, I bought it from him. I brought the couch to my brand new place and it looked great! After a little less than a two years, the leather started to peel on one cushion. I emailed Revolve for warranty instructions, sent in my receipt, pictures, and tag numbers. The Revolve "warranty service" lady is awful. She beat around the bush for months, asking for details and just taking forever to respond. Finally, she sent my pictures to their warranty repair techs. She comes back with a response that he wrote that it "could have been from a spill, or wear and tear" and she couldn't honour the claim. Really?? I responded that I don't have children; I'm a two adult household and that no one has spilled anything. I assured her it had to be "wear and tear." I hadn't heard back for weeks. When I finally received a response, the warranty rep told me my warranty wasnt valid. Remember when I bought this brand new $6k couch off of my cousin? Well; apparently warranty is now voided. What? I said, this is ridiculous. I asked to see the "policy" that voided the warranty, in which time she said shed refuse to talk to anyone except the original purchaser. Next, I had my cousin call and tell her that he authorizes the warranty claim, and tells the lady of all of the stuff hes purchased from them and that this service over a $150 repair is ridiculous. She was very rude to him and failed to produce a "policy" that states this. I followed up in store, with the Cross Iron Mills manager who was going to investigate. Still no responses. I called and sent messages. Finally heard back - nothing he can do. I'm so disappointed. This happened months ago, and I haven't wrote anything, but it still frustrates me to this day. Pick a better place to buy your home furnishings! Their service is garbage.
I must have bought at least ten decent items from here now, I've not had one issue with anything!
My bed is totally solid, looks amazing, my living room sofa, coffee table and TV unit look stunningly gorgeous!
I've had nothing but excellent service from all departments.
Bed-frame cheap in quality, one arm push will squawk, broken all 3 pierces surface board in a week. the board it used used is too thin to hold any weight. talked to warranty, want the boards replaced with thick board or another bed-frame. All she can do it trying to find the replacement parts and it has been two month, i am still waiting.
Here is my though, if we will get same replacement parts, the bed gonna broken again, (store demo was broke, we wasn't notice until we bought it, sucks) the board is just too thin. why should i go through all the trouble get the same defected manufactured item, and we know it gonna broken for sure. Here is the better part from Valerie, quote " the bed-frame you been sold can not be seated or stand, the store seller did not tell you this". Guess what, we were never gonna buy it if we know the bed-frame can't be seated? seriously can not be seated, are you kidding me?
I guess this is her excuse, to blame your sell stuff for not tell me that.