Called for a service on my furnace which was not igniting and had error codes. The technician jumped immediately to a cracked heat exchanger as being the issue, red tagged my furnace and recommended a new furnace. They then sent me a quote for a new air conditioner (my air condition was not involved or looked at at all for the service call). When I replied inquiring about this they then sent me a new quote for a new furnace AND and a new air conditioner. I tried calling to speak to someone on the phone and they said someone would call be back and never did. I then replied via email asking to speak to someone on the phone and never received a response. I ended up calling another company (A1) for a second opinion. They found that the furnace had been set up incorrectly by the installer and also that my Nest wiring was not done correctly and found no other issues with the furnace and will be having the red tag removed.