We found this business at Vancouver home and garden show , the owner Jurgen Hoffman presented himself as professional cabinet maker with over 20 years of experience with woodworking, the presentation was impressive, after few visits and promises of the best quality we started planning for our kitchen renovation we gave him the drawings and he gave us some quotations and we choose what suits our budget, we paid 50% deposit on January 4th, 2013 and he assured us that the work would be done by the mid of March, during this period we added to the scope of work French door for the patio and we paid 50% as a deposit.
The work started and the quality was not as good as promised but the major problem started with postponing the work for different excuses and after few fabrication mistakes and corrections we had to go through we were told that every thing would be ready by May 31st, 2013. On May 31st he came to install 50% of the cabinet doors and few days later came again with more products with different color shade and the French door with different style and major fabrication defects.
After pointing to the defects and the delays his wife and manager Kathrine Hoffman phoned me on June 7th and started yelling and screaming at me since we are costumers that so unsatisfied and picky and she said that they won't finish the job since they are not sure if we were willing to pay at the end or not, I was so terrified with such behavior and I told her that we are willing to pay even if they don't want to finish the job and I asked her about our options, few hours later she phoned again and requested $3000.00 for the unfinished work and for the wrong door, we chose to pay them just to have peace of mind.
Presentation and promises: impressive,
Quality of work : poor to fair,
schedule: not on time (11 weeks delays and not finished),
Costumer Service : very poor (aggressive behavior),
Price : moderate,
Settlement: 60% of the kitchen cabinets were done but we paid for 75%, poor quality door paid @ 100%.