Highland Moving & Storage Ltd. | Starline Overseas Moving

Moving & Storage
#18, 7115 48 Street SE Calgary AB T2C5A4
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Reviews for Highland Moving & Storage Ltd. | Starline Overseas Moving

Average customer rating:
9.7 10 (635 reviews)

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Evelyn Michor in Calgary
3 reviews Calgary, AB

Calgary to Vancouver Island
1. Packing and unpacking sloppy
2. Refused to set up shelving that they disassembled at origin causing damage to garage door and my husbands shoulder and almost a fatality if he would have been alone - irresponsible unloading
3. After they have your money they will not talk to you
Daisy at Highland is nice but has to escalate to another company Claims Carrie Capone who does nothing Campbell Bros Moving and Storage
4. Highland used United Van Lines for Transport - Claude was packer, Driver, unpacker did not know how to manage other workers or himself. Did not get a professional move :( They use a variety of company names but no one takes responsibility or ownership of problems

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Company Response

We would like to stress that the customer did have some concerns regarding the unpack, as she was not present during this process, but left to go to the Garage with her Husband. The Unpack crew ended up unpacking items she did not want unpacked. It is very important that the customer is present at all time during the unpack to give guidance. As a goodwill gesture we ended up sending another crew to pack these items up and hang the shelving as requested. The customer was very pleased and stated “ everything was awesome, the guys we sent were amazing!!! Totally happy with the setup of shelving and repacking of decorative ornaments. Everything was found except phones and charger for scooter. But the expensive stuff was all found. “
Carrie Capone helped to assist that this would happen and continued to communicate with the customer from the beginning through to the claims process via phone and email. We take pride in our moving companies and want to ensure our customers are receiving the best service.

Regarding the issue with the shelving, the customer was with the driver the whole time during the unloading process into the garage and at no time was it mentioned that he was irresponsibly placing these shelving pieces, rather followed the customer direction on where to place them. We would never want to put anyone at risk of potential injury.

As previously mentioned we regret our customer is unsatisfied with our settlement, however we hope the explanation provide will enable our customer to better understand our position.

AVM in Calgary
1 review Calgary, AB

They had exceptional service and attention to detail. We were moving into a brand new home and they took careful care to lay cardboard under their ramp to avoid any damage to our new concrete. In the house, they actually lined the railing with moving blankets to make sure that nothing scratched the new railing.
They were so efficient with both loading and unloading.

Separately, the scheduling office was incredibly understanding. One week before our initial scheduled move date, I broke my leg and we had to postpone the move. They were so accommodating and just put me at ease.

I have dealt with many moves, both domestic and international, and I have never come across a better overall company.

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Private User
1 review Calgary, AB

Thank you to Daisy, Cindy and Liam for coordinating my move. A big thank you to the crew (Ron and Alex) who did a great job as well! I will recommend this company to anyone I know who is moving.

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DaRM in Sherwood Park
1 review Sherwood Park, AB

We have used Highland Moving & Storage Ltd. for our last 4 moves along with a 7 month stint of storage between 2 of those moves. Your moving team was professional, thoughtful and above all very careful with our 'stuff' and the surrounding doorways and walls - no dings anywhere! When the subject of moving comes up in a conversation, we immediately recommend Highland Moving - TRUE professionals who just get the job done with virtually no stress for us.

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Company Response

Thank you for your glowing review! It is always nice when everything works like it should, especially when you are moving.

1 review Calgary, AB

The Highland crew was outstanding. They were personable, obviously well experienced because they made great suggestions about how to move some things, and they were extremely careful with our goods. They were also very careful in our house, making sure that there were no scratches or scrapes on the hardwood floors or the walls. We have moved many times in the last 30 years, and the Highland crew was without a doubt the best moving crew we have had. Well done guys!

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Company Response

Thank you for your review!

1 review Edmonton, AB

Highland moving was great from start to finish. They worked with us to come up with an option that fit our needs and all the staff were friendly and provided excellent customer service. They took care with our belongings and our home. Thanks Highland Moving!

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Company Response

Thank you for the great review Megan!

C. Ripley in Calgary
4 reviews Calgary, AB

Highland moving completed a move within Calgary for us in early June the company was excellent. Our entire move was seamless from dealing with Nicole for the initial contact to the team of movers that arrived to do the actual move. Everything was handled in an extremely professional and efficient manner. Would definitely recommend to family and friends who need a moving company.

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Company Response

Thank you happy we could help with your move!

1 review Calgary, AB

Movers were awesome, on time, professional, friendly, careful, and we would highly recommend. We will have the same team move our items from storage to our new home!

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Company Response

Thank you for the great review!

1 review Calgary, AB

I have used Highland Moving every year for the last three years and plan to book them for my next move within the next six months. They have always provided fantastic service. They are very quick, clear, and concise with their communication. I always feel very well taken care of and well-informed from start to finish. They take very good care of my property. They are very professional and very efficient.

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Company Response

Thank you for the review Sharon!

very p.
1 review Calgary, AB

Quality work by very strong men was provided in an efficient manner. The men were likeable and very accommodating to following instructions.

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Company Response

Hello Very P. We are pleased that your comments are positive, however we are confused as to why you gave us 0/10 stars. If you were displeased with our service please let us know so we can follow up further. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Highland Moving & Storage Ltd. | Starline Overseas Moving

Highland Moving & Storage Ltd and Starline Overseas Moving is a rarity in today’s moving world. We have been under family ownership since 1938. Peter Kachur started a one truck cartage company in 1938 called Jim’s Express and Transfer. Since that time the company has expanded to be one of the most respected moving companies in Canada and around the globe.

One thing that has remained unchanged over the generations is our service philosophy – one that encourages each employee to take personal pride in their work and celebrates outstanding customer service. As long as we maintain this tradition of pride in individual workmanship, our company will remain a quality service leader.

This philosophy of employee self-esteem has been formalized in our quality service program, “Moving with Pride”. Please visit our websites www.highlandmoving.com & www.starlineoverseas.com for more information.

Moving & Storage
Packing Material, Storage, Equipment Rentals, Floor Runners, Online Estimates, Furniture pads.
Local Moving, International Moving, Long Distance Moving, Cross Boarder Moving, Residential Moving, Office Moving, Corporate Relocation.
United Van Lines Canada, Highland Moving & Storage Ltd., Starline Overseas Moving, MovesOnline, ClickandMove, Relovision Inc.
Highland/Starline is a family owned Canadian company providing transportation, relocation, warehousing, distribution and web based move management for individuals, corporations and government agencies. We operate locally in Edmonton, Calgary, and across Canada, into the US and worldwide. Highland has an exemplary record serving the relocation needs of many of Alberta's largest corporations and is a 100% Alberta owned company. We take pride in participating in the development of our province's resources and the opportunities it presents to Albertans.
Visa, Mastercard, Debit, Personal Cheques, Cash
United Van Lines, BBB, CAM, IAM, FIDI, COMA, Airdrie Chamber, MovesOnline, ClickandMove, AMSA
We have full WCB Coverage.
Fully bonded and insured.
Obligation Free: In home, Online or Office written estimates for any type of moving or transportation.
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