Royal Custom Aluminum Installations Inc.

Siding
42 Wentworth Court, Unit #7 Brampton ON L6T 5K6
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HomeStars  >  Siding in Vaughan  >  Royal Custom Aluminum Installations Inc.
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81%

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Reviews by rating (past 12 months)

Reviews for Royal Custom Aluminum Installations Inc.

Average customer rating:
9.3 10 (16 reviews)

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Shirley & Emile from Toronto
Shirley & Emile from Toronto
3 reviews Toronto, ON
10/10

Garage Door with Lifting Systems + Back Door

We needed to replace our creaking, groaning garage door as well as the wooded back door to the garage that was falling apart. To our good fortunate we found the Custom Aluminum Company and after checking reviews on Homestars called them. The company salesperson who came, patiently explained, answered questions and helped guide us through the selection of our new garage door including the multiple aspects as it relates to an overhead garage door system. This helped us make an informed decision and best of all we were able to do it without any pressure to proceed.

Custom Aluminum installed the new garage door together with its lifting system (belt drive, motor, opener etc) including the overhead casing and side trim. In addition, they also replaced the back door to the garage, with it's casing, trim and lock. The company sent skilled technicians who took pride in their work and handled their tasks effectively and efficiently. They also came on the agreed to day and time and everyone was an absolute pleasure to work with.

The professionalism and commitment to ensuring the job was done right started with Steve Ciprovski the owner of the company. He did onsite inspections to ensure each task done by his technicians was perfect and to his complete satisfaction. Steve had his workman replace the bottom trim of two aluminum covered porch pillars that were in a state of disrepair at no extra cost. Though we repeatedly asked the company and Steve about payment of a deposit we were told not to worry as only after we were fully satisfied with the work would we be required to make the payment.

The high quality of workmanship of the final product far exceeded our expectations. Custom Aluminum is one of the best companies we have ever dealt with and we will certainly use this company again. After our positive experience we recommend Custom Aluminum.

Emile & Shirley

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Neil from Toronto
Neil from Toronto
2 reviews Toronto, ON
0/10

Aluminum Siding

My eaves troughs that were supplied and installed by Royal Custom Aluminum leak in multiple places at the front of my home every time it rains. When I reported the problem to the company they assured me that they would take care of the problem under warranty. A company representative came by to look at our eaves troughs (located between our first and second floors) without a ladder and chose not to enter my home to inspect them from an upstairs window from where they could be seen. Even though he didn’t properly inspect the eaves troughs he felt that the owner, John should come by over the next few days to provide a more experienced opinion on the problem. John didn’t call or come by. Whenever I called the office, I was promised that John would call me or stop by my home. My calls were ignored for months. Finally, after sending them a copy of an honest review I was going to post online detailing my issue with their company, John finally visited (also without a ladder). He told me that he would fix the problem under warranty but recommended that we complete the work when other roof work was being done so he could coordinate his activities with the roofers. When the roofer came by, John broke 3 commitments to meet with them. He promised he would be by the next day between specific hours and once again didn’t show up. When I followed up with him afterwards and asked him what time he would be over, he said that he wasn’t coming because “no one was paying him”. I told him that I had paid him in full for his work (over $3,000). He said, “forget it, I’m not coming”. After at least a dozen false promises stretching over 12 months and a lot of wasted time, I can confidently say that Royal Custom Aluminum’s guarantee doesn't exist. They have no respect for a customer who paid in full and on time and have no intention of ever addressing (or even properly investigating) the issue of my leaking eaves troughs.

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K in Mississauga
K in Mississauga
4 reviews MISSISSAUGA, ON

First Review

9/10

leaky eavetrough repair

After a big rainstorm, we noticed a leak in the eavestrough at the side of the house. Royal Custom Aluminum fixed the problem very quickly and did a good job. We are satisfied with their workmanship.

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Company Response

Hi K! Thanks so much for your positive review! We at Royal Custom Aluminum were so glad to help you resolve any issues you had with your gutters. We hope that you consider us in the future for all your aluminum and vinyl needs. Have a great holidays!

George from Mississauga
George from Mississauga
2 reviews Toronto, ON
10/10

Remove & Replace Siding, soffit, eavestrough & fascia

I found Royal Custom Aluminium on Homestars and I must say I am extremely pleased with the work they completed and would highly recommend them. Their pricing was competetive, John and his crews were great in all aspects of their work, their attention to detail, tidying up and removal of all debris at the end of each day.. true professionals... thanks John and all of your staff at RCA..

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Company Response

Hi George! Hope you are well! Thank you so much for your review of our company! We're so glad that you were pleased with every facet of our company. We strive to pay attention to detail and satisfying our customer's needs. We look forward to our continued friendship and hope that we can always be of assistance to you in the future.

Tony B in Brampton
Tony B in Brampton
10 reviews Brampton, ON
9/10

New Eavestough

My aging home was in dire new of new eavestroughs, I had many quotes, and installers even not show up. I called Royal Custom and Mike was very prompt to get me a quote and install date. Had these done in the spring, and I am very happy with the crafsmanship. Installers came when they said they would. I knocked a star off because I had one area that was pooling water, and I called them for service work, they came unannounced to fix, and ended up fixing wrong area.

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Company Response

Thank you so much for your review Tony. We at Royal Custom Aluminum were glad to be able to provide you with the service and workmanship you expect. We did have a chance to speak on the phone following this review and I explained that our guys did in fact address the correct area that had some pooling, but not to worry. Should it ever be an issue in the future, you know you can rely on us to expediently respond to your needs. Have a great winter!

TJROX
TJROX
10 reviews Toronto, ON
10/10

Soffit and Fascia

I found Royal Custom Aluminum on HomeStars, and true to its reviews, they did an excellent job replacing the soffitt and fascia on my 90-year old home. Mike was terrific in terms of his fast response, his level of service, and ensuring I was satisfied wtih evertyhing from the proposal to the finished work. Julio performed the work with great care and attention to detail. The house looks terrific and the clean up was perfect. What a truly outstanding experience all around - thank you!

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Company Response

We extend our sincerest thanks for your wonderful review of our company TJ! We at Royal Custom Aluminum pride ourselves on the top level service we are able to provide, and it's always great to hear that we have made our customers happy. You were a pleasure to deal with throughout the entire sales process, which makes our job just that much easier! We hope you enjoy the work we did for years to come, and look forward to working with you again in the future! All the best!

Dalton in Etobicoke
Dalton in Etobicoke
1 review ETOBICOKE, ON
10/10

Full house eaves-soffits-fascia remove and replaced.

After a "bargin" contactor job over 6 years ago left me with major damage to my home by squirrels, I did my homework and found Royal Custom Aluminum to do the job. Working with Mike was the most positive experience I have ever had, as a homeowner. His expediate response and attention to my personal home needs, along the dedication of his teams (Julio, Meho and their excellent coworkers), made this quick and professional. I have very high standards, and they met them all the way. I feel confident that anything that needs attention during the warranty (the best I found of all my local inquiries), will be met with the same quality and professional courtesy. Thank to HomeStars and the BBB, I got the right fit!

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Company Response

Thanks so much for your review Dalton. We were extremely pleased to be able to help you resolve all the issues you were left with by your previous contractor, and make sure the job was done right this time! Working with you was a pleasure for all of our staff, and we're so glad that we were able to provide you with the service and professionalism that you expect. We're looking forward to working with you again in the future. All the best!

Blair in Etobicoke
Blair in Etobicoke
7 reviews ETOBICOKE, ON
10/10

Eaves, sofit, facia & Vinyl siding

Amazing work, Phil is an artist with bending the aluminum. My house is small but the job was big as the old siding, eaves, facia & sofit was torn off and replaced with top quality insulation, tar paper plus siding and finished of with new aluminum product. John showed up on the first day and any time I had questions he always answered them. Great team of guys to work with, and would recomend them anytime

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Company Response

Hi Blair! Thanks so much for your positive review of our company. We at RCA were so pleased to be able to provide you with the professionalism and good service that you needed to complete all the work that you needed on your home. We look forward to our continued friendship, and hope you enjoy the work we did for years to come.

Lisa Gallaugher in North york
Lisa Gallaugher in North york
1 review NORTH YORK, ON
10/10

Eavesthrough, aluminum facia & soffit

Royal Custom Aluminum Installations staff were all professional, curtious and friendly. They did a great job and cleaned up well after completion. I obtained 3 quotes for this service and they were all within $250 of each other. I choose Royal primarily because of Mike's timely response to my calls and inquiries and the professional manner he responded to my questions.

I have already recommended Royal to relatives. Lisa.G. North York.

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Company Response

Hi Lisa. Thank you so much for your positive review of our company. We were very glad to have been able to help you improve the quality of your home for years to come. You were a pleasure to deal with and we look forward to our continued friendship. It's always great to get great referrals from such a great customer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Custom Aluminum Installations Inc.

ROYAL CUSTOM ALUMINUM INSTALLATIONS INC. - We specialize in soffit/ fascia, eavestrough (also known as rain gutter) and siding jobs. - We are fully insured, our material is guaranteed under a 25 year warranty and our workmanship under a 7 year warranty. - We carry WSIB and Insurance liability certificate, ...
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