Vinylbilt Windows and Doors

Great service from our first call until the completed project. Friendly, professional, and timely. We would do business with this company again, for sure!

We had all our windows and one patio door replaced by Vinylbuilt, the sales rep was very nice and knowledgeable, he told us it would be about a 6 month wait and it was almost that to the day. The installation went smoothly and the techs did an amazing job, only issue we found some small scratches on 3 windows and a ripped screen, they took the screen and brought it back in no time :). (we were very impressed with the noise and temperature difference between our new windows and the old ones, we should have changed out windows years ago if we knew it would make that much of a difference :), the techs told head office and Vinylbuilt called us back to verify the windows to replace and they sent someone out to take care of the issues when we got back from holidays. When we got back we noticed a piece of trim on one window was out of line, the technician they sent to do the repairs, Johnathon was amazing, he was very professional and very respectful while at our home, we felt very comfortable with his ability to replace the glass and fix the window, everything was done quickly and very professional and pleasant to talk too. We would highly recommend Vinylbuilt windows for not only an amazing windows but also the follow up service was excellent.

Vinylbilt honoured a lifetime warranty from my original installer. They have sent replacement parts in past. This time huge picture window needed replacement. That was freebut the service charge from Toronto to London, 2 visits was high. Guess thats what it costs now. Jonathon the tech was timely, left messages of ETA, was polite, professional and thorough, even caulking other areas from other windows. Office staff were helpful as well. Thanks, we love our replacement!

Great customer service and open communication. Made scheduling with tenants easy. The technician who came to the site did an excellent job fixing the problem windows (sagging sashes). Friendly and professional.

Very positive experience with Vinylbilt while completing some warranty work at my home.
Extremely professional and courteous installer Jonathan as well as receptionist Maris.
10/10 recommendation.

Had windows 17 years, window slider post locked was broken. Called service and got excellent help. Jonathan came next day fixed problem in 10 minutes. Extremely knowledgeable and very efficient. Perfect outcome

THE REPAIR MAN WAS ON TIME AND VERY POLITE AND NICE TO TALK TO , HE DID THE REPAIR FAST AND CLEANED UP HIS WORK SITE, VERY PROFESSIONAL. KNOWS HIS PRODUCT , THANKS FOR THE HELP.

Contacted company to replace cracked pane. Was told up front that it would take a bit of time but really like the product. Did have to call a couple of times to check on status. However installer completed job without any mess and was very quick and professional.

Fantastic product and customer service
Warranty is solid too and that process was seamless & quick.
Triple pane 366/180 Cardinal glass. Cant be beat!!!

Had our windows done by a private contractor who uses Vinylbilt windows. Three of the windows had leaks. More than 6 months to get them fixed because nobody wanted to take ownership for the error. Finally Vinylbilt fixed them after many conversations and us having to wait for the leaks to get worse! Not happy with the process. The window tech was very nice and polite. Two of the windows are tight and a little hard to open but just dealing with it because we're over it.