run! I paid for their promotion price to remove my junk. I was told I must book online. I did, using their available slots. Final screen said they will call me back. Never did. (I got call display and work on my phone, call waiting, vm all that good stuff.) They did not call for past 2 days and I scheduled for this morning online. So I called them - it says their phone is not in service! There is no other phone nationwide provided for them on their web site. I paid for the service upfront and never even got a call back. Judging by other reports here this is the standard operating procedure for them. Run!