I have a new front load washer that is still under warranty but had stopped working properly. it would fill continuously without registering that it could now move on to the next cycle. The repair guy came as soon as the part we needed arrived and was very quick and efficient with pulling the machine apart and getting it back together. In the process he noticed that I was about to "blow a hose" and jumped on having that repaired rather than wait for it to go. I love proactive service people they save us a fortune as well as untold aggravation.