This is a disappointing review considering we returned in a very timely manner in November 2019 to assess the concern (as per our warranty) and didn’t find any roof related problems.
After our review of the roof in 2019 we advised you for a second time that your aging building needs new eavestroughs and foundation repairs. Additionally, over 70% of your roof was already installed by another company which we cannot warranty.
Also, during installation, we had a large number of materials stolen on site with your security camera RIGHT ABOVE the area and still have no provided footage of the incident. In fact, you were very dismissive about our loss which we find very suspicious.
You were rude to both myself and my staff from the moment we pulled up to the property to start the job.
We also have documentation that you refused to pay for extra plywood, assumed that the 8 sections of wall metal were free and decided to barter when it was time to pay. All possible unforeseen additional charges were clearly communicated on both our mutually agreed upon estimate and throughout the installation process.
We once again, returned on Saturday, September 26th 2020 and still did not find anything to suggest problems related to our installation of the roof.
We were very clear that this issue has moved past our scope of work and the larger issues of the property are at play- this issue is closed on our end.