After finding water coming out of the furnace, when we turned the a/c on, I called to schedule a service appointment. For the first scheduled appointment, the individual called well after the approximate appointment time to tell me he wasn't able to make it. I called him back the next morning and we again rescheduled an appointment for later that day. He told me he'd message me once he was freed up from his current errand. He never did call. This time he didn't even bother to call to reschedule the appointment again. He'd done something similar, in the winter, when I called about having a humidifier installed. He asked me to text my contact info to him, for a follow, as he was busy at the time, and even with some call backs I never heard from him. They were quick with the installation but follow up/repair services are horrible. Good customer service isn't just in sales services but repair service too. Or at least I think so.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?