I had purchased a Sony 65" HDTV. Sadly it was a lemon.I sent a message on messenger & someone replied even though it was 9:00pm.Gary said " don't worry we will take care of you" Boy did they ever! Next day they delivered a Samsung QLED Q60T. They took back the Sony as well.I couldn't be happier with the response & professional way that the staff talk to you & respond to your needs. They really know alot about their products & they back it up.