We met this company at the Homeshow and were promised Customer Service + an amazing deal. They didn't show up on the date we had set for the installation and blamed the office for a 'mix up' then the owner Frank showed up with his son Michael after a couple of days (his son had sold us the vac @ the homeshow). They then told us that installation was not included in the price we paid at the homeshow & the vacpac for the kitchen was also not including. We ended up paying approx. $700 more than the original quoted price. We were stuck at that point and couldn't even cancel the order since they started the work and told us afterwards.