We hired pacific west moving and packing services to move from ontario to BC. They were absolutely awful. We paid them a $300 deposit. I was told by Sam that my stuff would arrive 5-9 days after pick up. I had called and was assured their were no hidden charges and everything was very strait forward. I was quoted 6000 pounds. Once it was loaded I was told by the movers I was defiantly over 6000 pounds which was fine, I had no problem paying for my extra weight. After the movers took my things I had called and emailed several times with no response to calls or emails. I rushed to get from ontario to BC becaue I wanted to be at my new house before the movers got here. We drove which took us 5 days... With a one year old. When I arrived at my new house I was informed my stuff had not even left toronto and would be delivered in 12-21 days. I told them that was not going to work and it had better be here in the next week. After numerous conversations of my husband and I yelling at them, 15 days later my things were delivered. The movers ask for the full payment before the doors were even opened. My quote was for $3500 and my bill Was $8900. They said we had 13,500 pounds which I know was a untrue. Their were tons of hidden charges. My stuff came and it was butchered. They left other peoples boxes at my house. They drove over my garden. All my glasses and plates were broken. My wood furniture was dragged across pavement or concrete. Everything is chipped and scratched. Half my bed frame was ripped right off. They took my expensive canvas photos that I had purchased and put them in large boxes with a pressure washer and chainsaw. My canvas photos were obviously ruined. They were careless and had no respect for my personal belongings. They had a second set over movers show up to help and my husband overheard the movers say they were varying just under 9000 pounds. I was charged for 13,500 pounds. I was quite angry with the movers and they apologized and said they get yelled at by a lot of people that deal with Sam. They said he always makes promises he can't keep and just tells people what they want to hear. The drivers leave with their money before you have the chance to see the damage of your belongings. They are awful and I strongly suggest going elsewhere. Also if anyone is missing a really expensive leather chair, a 52 sony flat screen tv and a kitchen aid mixer please contact me the movers left it here.
- Approximate cost of services:
- $8,900.00