DO NOT USE Pacific movers!!
I booked my pick up date for sept 18th, 5 months in advance. Sept 16th 4 pm, I got a phone call stating that they will be coming tomorrow, not the 18th. Soo I took the day off work, stayed up all night to finish thw packing I needed to do. I waited all day at home, because they couldn't give me an estimate of time other then " before 6". At 5:45 I got a phone call stating that they had a break down and won't be there till the 18th in the after noon " before 6". Right there I should of canceled.. Not only did PW use a third company to take care of picking up my stuff, and no where did it mention this. So 2 days off work, and my truck was fine ally at my door, 7 pm on my original day.. They do a pack list of what they load, it was numbers hand wrote on a business form, with " " box down the whole page, with nothing but the number that changes. A couple times it said "art" or bin. Such a professional way of calculating.. But me giving the benifit of the doubt, let everything i own leave my house.
In my emails with Sam (my rep), the truck right after it left was to go directly to a weigh in station. Soo I waited an hour, and called my rep. Of course no response, so I called number on contract.. No response. Over bight I waited, nothing.. I emailed, no response.. I sent about 6 emails asking for weight... Nothing.. I called again, he said they (in BC) hadn't received any of my forms yet so they have no idea. Put me on hold for 45 min while he called Ontario to get info from the company they used to pick my stuff up.. They said my files were in back of truck still. No answer yet, call back on Monday (its Thursday now) . so I called back on Monday, I'm getting mad.. It would be lovely to find out what my weight was and how much I was going to owe. Still same run around.. I waited almost 2 weeks to find out my weight! And first she told me 2,098 lbs.. Then called back and said she was wrong it was 2900lbs.. That's a huge difference at .$50/lb. I'm furious.. I call my rep and he says they will weigh it in Richmond when it arrives. And to relax.. "Relax".
So I leave Ontario to Vancouver, journey took 4 days.. I get to Vancouver Oct 4th (I believe), and called Sam, no idea how pong my items will be in yet... Oct 11 he calls and let's me know they will be delivering that morning. I talked to sam and they would be giving me a discount for all the crap they have put me through.. He can offer basically no taxes.. Seriously?
Delivery guys arrive, bring stuff in, not gently at all, a bunch of boxes destroyed, actual pieces of my plates on thw sidewalk, falling out of my boxes. Out of all my 60 items I realize my art is missing.. 4 paintings, 2 in frames, 2 not, boxed together. My biggest package, and heaviest is not there.. I let delivery guys know, they sluffed me off, pushing the paper work in front of me for me to sign... Finally I wrote across top, missing boxes, only signing for what's here that it arrived..
I called Sam immediately. No response. I emailed him and got a response the next day saying they will look at warehouse and call Ontario to look.. Nothing about any paperwork to fill out.
I waited 2 days,
For the next 2 weeks I emailed or called daily getting no repsonse.
Finally I found an email address to CSR. They got back to me immediately, sent me a form to fill out... Why couldn't my rep give me the form or even mention it?
So I waited a week. Emailed CSR, been told they are working on my claim still..
I emailed saying its been over a month already, I'm sure my items are lost.. I got a response today saying, with calculations, at .60/lb my payment is 150$. That's them being generous and waiving the 500 deductible...
So here I am, my paintings worth over 1800, I would say 1/3 of my kitchen items broken and me getting shut up money of $150!! Please dont use this company!!