The customer service, installation team, and final result from RJS was top shelf! We were completely impressed with Charles, who helped us from picking product, answering any question I had promptly, and coming to the site on installation day. Our kitchen required two large slabs that are joined by a seam which perfectly matches the pattern within the stone. The seam is invisible and looks like one piece! V The installation team were extremely professional. I would absolutely recommend RJS!
Thank you Carolyn
It was a pleasure
We recently renovated our kitchen and bought the countertops from RJS. Charles was with us every step of the way. He helped us find the proper countertop within our budget. Their installation team was very professional. Everything that was quoted to us, including time and budget was accurate. We are very happy with their service. Would highly recommend.
Many stone countertop company's out there but felt I could trust them to get a good product. Price was exactly the same as the quote and installation done within the required time frame. Charles was very accommodating.
Thank you Dennis
We are very happy all went well
We recently renovated two of our bathrooms and bought our quartz counters from RJS stone in Richmond. Their staff was lovely to deal with, patient in helping us select our new counters and their installation went without a hitch. They kept us informed of what was happening every step of the way and said what they did and did what they said! Larry was especially helpful. A very professional team from sales to install. Highly recommend them.
Thank you Fern
We stopped into RJS looking for countertops for our home in Osoyoos. From the start they were very helpful, even showed us through there work area. When we told them it was for our place in Osoyoos they had no problem dealing with that. We decided to go with RJS.
They came up and did measurements, came back 2 weeks later to install. The job they did was perfect, very professional installers.
I would not hesitate to recommend them. Larry's customer service was 100%. We will be using them again in our tswassen home.
We recently had RJS Stonetops come to our building and replace a granite counter that had been damaged.
The stone top installed turned out fantastic... the depth and color match to the existing tile work, the cnc cutting and precision fit into the suite were absolutely perfect. It looks amazing!
We were very satisfied with the quality of the craftsmanship, and the professional level of service that we received.
thank you Miles
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Pacific Rim Cabinets recommended RJS Stone for the countertops in our new kitchen. Upon visiting the RJS showroom we placed an order for Caesar stone counter top and a maple butcher block with food safe finish for the island. The Caesar stone counter is well done and we are happy with it. However, the finish on the maple butcher block we ordered for the island from RJS stone was defective. The wood was dry, it stained easily and the grain lifted when wiped with a damp cloth. We brought this to RJS attention immediately with photos and phone calls. Shakeel tried to rectify situation but had no support from the management/owner. We finally paid the local furniture finisher $350 to finish the product to the standard we had ordered. If a problem arises with this company satisfactory service will not be guaranteed! We do NOT recommend doing business with this company.
With regards to this particular job please note the following
1. The Butcher block top was supplied by a third party manufacture
2. As this is not our Business of expertise we refer to the experience of the Mfg. to rectify the problem
3. RJS Stonetops. had contacted the customer and tried to arrange a pickup Time and Date to address the problem and at that time the Customer was not happy with the time frame 10-12 working days and had informed us that he had another local company to fix the problem and had asked us to pay for the extra invoice
This type of arrangement is not acceptable in our industry at ever and we both offered to fix the problem at our cost without question
but could not honor the timeline requested
at that time the Customer offer no other option to move forward
it needs to be said that RJS Stonetops Management / Owner fully supported Shakeel with regards to this situation and not sure why the Customer has taken this position and their comments and unfounded
if the customer had offer another time frame that was reasonable this problem goes away
looking forward to your response
RJS did our countertops and backsplash. The measurements were wrong for backsplash. They outsourced to Terra Stone the cutting and installation and RJS was never there to oversee the project. The screw up with the measurements resulted in an unsightly gap which our contractor tried to fix with moulding, but I hate it. He also way overcharged for travel expenses. Very unhappy and would never recommend this company.
Just to respond to your comments
The backsplash was added on after measure and the sizes were supplied to me by phone and no drawings supplied normally we do not do this type of thing as we are responsible for the measure and the fitting for that I take all of the blame as it should not have been done that way and another trip to Pender Island should have been charged to the job
The backsplash was removed from the invoice so there is no cost to you and another backsplash was Manufactured for your Laundry room at no cost to you I did go to the Site on another visit at no cost to you and met with your husband check with him
I have worked with your Contractor many in the past and found him very professional and good to work with and with my last contact with him I believe the backsplash was still on ( So its free )
The Sub Contracted issue is and has always been done in this industry as most if not all of the Installation and Manufacture is usually contracted out
In this out line of your comments I believe RJS Stonetops has done as well as can be expected with the issues put before us at that time
looking forward to your response