We Hired A&E based on their knowledge, professional and timely quote, and salesmanship. Unfortunately, the work was not to the same standard. After our HRV control was broken on install and only found after the electrician had to move it, we noticed a number of other issues. Our Cold Air return count was 2 instead of the 3 quoted, the joints on almost all of the tin work was only sealed on the bottom part and not the tops, two of the exhaust pipes hung over an inch below drywall and had to be fixed so the diffusers sat flush on the ceiling, one of the cold air returns was set in studs that backed onto an unfinished wall that has the HRV mounted to it so there was no seal. Our furnace stopped working due to wiring in the HRV connections that was done wrong.
We give A&E a 5 total only for the fact that Andrew was really good to speak with and was prompt in getting the quotes out and addressing the broken controller. He was injured and on crutches when we asked him to come and look at the concerns. So in all fairness he couldn't climb a ladder so we give him the benefit of the doubt for the other issues missed. However, with all of the issues, and we haven't listed them all, we did not call them back a second time for repairs and decided to call a different company to come and complete the work.