I am also one of the unlucky ones to have fallen for this deal that was too good to be true. It is impossible to get through to anyone on the phone and the one time I did the girl on the phone was less than helpful. The company did not return any of my voice mails left for "Stephen" and took over a month to confirm my service, and emailed me with many other addresses displayed. Clearly this is a breach of privacy. I wrote to them regarding this and of course did not hear back. They have never come to remove snow from my property. All three snowstorms, I just ended up shoveling because it had been clearly past the three hour mark. Do not buy from them as they are proving to be a totally unreliable and sadly run business (if you can call it that). They are now selling a deal online for their service and I really hope that no one falls for this as you can't get through to anyone. Hopefully Dealfind will refund my money without issue as this is the worst deal that I have ever purchased. Should have known from the start!