After I purchased the voucher they did not answer the phone and the voice mail box was full. It took them over a week to set up the web site to redeem my coupon (weren't they ready?) and 2 weeks to reply to my e-mail. They finally assured me they would clear the snow in 3 hours. After two snow falls they did not clear the snow, call or respond to my e-mail. They went further to blame deal find for not paying. Well deal find came through and offered a refund. Which I will apply for. As I read other reviews I have come to the easy conclusion NOT to trust any of the services offered by Graham Services. I should have known better when there proffesional web site offered no place of business and they handled so many customers so poorly.