My 112 year fir floors had just been repaired and refinished at great expense but since the household furnishings were all removed, I thought it was a good time to paint the interior walls. I met with the estimator of Fresh Paint who assured me that my floors would be protected during the painting and added the following comment to the project scope - "Brand new fir floors throughout ** Be very careful as they are a softer wood that scratches easily**"
When the painters paper was removed I was horrified to see many scratches and gouges on my livingroom floor and very a large scratch and gouge where my stove had been pulled out in order to paint behind it, even though I had provided RAM board to protect the floor.
At first I received great sympathy and apologies from the FreshPaint GM when he viewed the floors. Shortly afterwards, I received a phone call saying that I, a senior with a ruptured shoulder tendon, must have done the damage myself. Even so, Freshpaint offered to have the painter fix my floors "Free of charge", as my floor restorers estimate to re-coat was not acceptable to them.
I had not realized that Fresh Paint sub-contracted out the Painting.
The end result was a discount of $150 from the sub-contracted Painter and $150 from Fresh Paint which they considered "an acceptable solution".
Acceptable to who I ask? Unfortunately the stress of this was overwhelming, the victim blaming too much. I had to move on. I cannot afford to repair the damage done by Freshpaint, nor should I have to. Hard lesson learned.
My advice - find out first whose is actually doing the painting and talk to them directly.
- Approximate cost of services: