My dryer was making unusual sounds. The technician replaced the idler pulley wheel and the sound was gone, so it seemed good. He also put in a few feet of flexible tubing when I asked about the vent. After he left I ran a load of laundry and discovered it was actually even worse now. It wouldn't run for more than a couple minutes without shutting off. I called the technician and he did not offer any suggestions as to why, and said he was busy and wouldn't be able to come back for another 3 days. So 3 more days without our dryer, and another disrupted morning. Rather than wait, I did my own troubleshooting and ultimately decided to take it back apart myself, and discovered that the technician had not plugged the moisture sensor back in. I fixed that and it's running again. I called to inform them and they just said "OK thanks". The service did not match the price.
Update: The owner contacted me the next day to ask what happened and offered a 10% credit in an effort to fix the situation.
- Approximate cost of services:
- $278.00
- Company Response
Thanks for the business
We
Called you to come back and finish the repair
But you did it yourself
I did credit your account as a courtesy
Newtech appliance.
Amin