Tree Doctors

Tree Service
425 Kipling Ave Toronto ON M8Z 5C8
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83%

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Reviews for Tree Doctors

Average customer rating:
9.1 10 (136 reviews)

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57Nevada in Etobicoke
57Nevada in Etobicoke
1 review Toronto, ON
10/10

Tree removed safely and quickly

Bruno and his team took down a tree that was leaning over the neighbour's pool. They did the job, safely, quickly and it was a marvel to watch them do their work. Thanks guys!
Reno

1 of 1 people found this review helpful.
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Company Response

Hi Reno, thank you so much for your amazing review! We are glad that you are satisfied with the work we did. We appreciate you taking the time out to share your experience with us. I will make sure to let our crew know about it! We count ourselves lucky for customers like you. We look forward to working with you again in the future! Please give us a call for any of your tree service needs and we can assure you that you will be satisfied again!

Frank in Markham
Frank in Markham
1 review Markham, ON
10/10

Tree Stump Removal and Planting of Two Trees.

It was late in the season and we still did not get around to doing one last job before Winter set in. Our Tree had died this Autumn from Canker Disease with the bark splitting open on the trunk and we required the tree stump removed. We had purchased a Maple Tree as a replacement and a Bloodgood Japanese Maple as well to compliment the landscape. Since it was already December; I was certain that it was too late to complete this project. I contacted Tree Doctors Inc on a Wednesday. Their Customer Service Representatives Melody and Mechelle were very friendly and helpful in setting up an appointment with the Arborist and answering all my questions and concerns. The Arborist, Glen was out the next day and provided us with an estimate. Glen was very knowledgeable, informative, professional and worked out the project to fit our tight budget. By Friday Olga; the Scheduling Manager had sent both a text and email to confirm that the work was scheduled for the coming Monday; also indicating an expected time of arrival. Eric the Stump Grinder Operator was punctual, courteous, conscientious and worked efficiently to ensure no damage was done with the heavy equipment and completed the stump grinding and planting of the two trees. Our experience with Tree Doctors Inc from start to finish was very refreshing, professional as they were very accommodating and would not hesitate to recommend Tree Doctors for any type of Tree Service. Every member of their company took pride in their job and the Customer Service is excellent. Thank you “Tree Doctors” for turning our anxious late Autumn job into a quick stress free resolution.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your wonderful feedback, Frank. We are happy to know that you are satisfied with the work we did. We want to make sure that we are top of everything we do, that what we want is what's best for all of our clients like you!
It feels great that we were able to meet your expectation from the start with our customer service up until the work gets completed!
Thank you so much for trusting Tree Doctors and we are looking forward to more projects with you!

jayeckert in Toronto
jayeckert in Toronto
1 review Toronto, ON
1/10

Tree Removal Resulting in Damage and Contract Dispute with Third Party

In the summer of 2018, I hired Tree Doctors to remove a tree on my neighbour's property that was posing a threat of falling and damaging my property, namely a brand new fence and landscaping. Initially, of all the companies I vetted for the job they were approachable and relatively organised. I opted to move ahead with Tree Doctors based on the positive reviews I found online, and the work was scheduled shortly after. Sadly, during the removal of the tree, a large limb was dropped resulting in significant damage to the fence I was aiming to protect by hiring Tree Doctors to remove the sickly tree.

Accidents happen, that's understandable. However, after hearing the crash, I approached the crew to find out what had happened and they initially tried to convince me that a broken fence post could merely be hammered back into the ground, not mentioning the damage caused to an 8-foot section of the fence at the time that later had to be rebuilt.

After working my way through customer service representatives on the phone and explaining the issue and the crew's response on site, I was relieved to hear the matter would be dealt with immediately and the fence would be restored to its original state. The customer service manager moved quickly after that point to request a quote from the company that had recently installed our new fence to ensure the repairs were done properly and with respect to our property.

After receiving a quote for the repair, Tree Doctor's general manager called me directly requesting I allow them to find an alternative solution "because they need to make money too." Ultimately, I agreed to look at alternative contractors of their choosing, all of which turned out to be priced significantly lower than the original fence contractor I had hired, which raised my concern. When asked about the company names, materials planned for use, the scope of repair work and warranty on the repairs, Tree Doctors declined to provide any response to my questions and agreed to hire the company that installed my fence initially.

The repairs were finally completed approximately two months after the damage took place and I paid the remaining balance owed to Tree Doctors in full after withholding it until my satisfaction in the repairs. At that time, I believed the ordeal was over, and we could put everything behind us.

Sadly, three months later I was brought back into a contract disagreement between the two companies. Tree Doctors had failed to pay the fence contractor in full based on their "feeling" that the work performed by the fence company was not worth the amount approved in the contract, citing a service that was apparently discussed between the two companies on a phone call, but was not present on the contract signed by both companies.

Fortunately, after several days of back and forth via email, phone and failed in-person visits, Tree Doctors paid the fence contractor in full for the agreed upon, contracted amount, but not until everyone in this matter had wasted days and weeks of time squabbling over something that was not part of the contract.

Within an hour of paying the fence company their due amount, Tree Doctor's staff took to the internet to leave the fence company a negative review on the basis that Tree Doctors felt that they should have been able to pay less than the agreed-upon fee for the repairs because a service that was not included in the signed work agreement was not performed on the day of the repairs. Confusing, I know...

I'm not a person that typically leaves a review, good or bad, but in this case, I felt obliged to share my experience with Tree Doctors as they proved to operate with a lack of maturity and professionalism in my opinion. I hope that in future, should you hire them, you do not encounter the same experience I did.

I would not recommend this company.

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Raghu Reddy in Etobicoke
Raghu Reddy in Etobicoke
3 reviews Toronto, ON
10/10

Large Northern Catalpa Tree Stump Grinding

I don't do these kind of reviews that often.
I strongly recommend this company for everything they do.

What I loved about this company is that they are very well coordinated organization from sales, to customer service, to on-the-ground workers, to administration.

I have dealt with so many people over the years, from Home Renovation to Gardening to Tree removal.... and have not met anyone who can deliver this kind of coordinated team effort & service to customers.

I would like to point-out my sincere appreciation to Michelle for her excellent customer service/sales support. What make it so easy for the customer is that the ease and quickness with which she acted in my case every time I called her.

On the ground, it was Eric who did an excellent job, "No Fuss and No Mess' kind of a professional.

I wish them and the company all the best in their job!

~Raghu

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Company Response

Hi Raghu, thank you so much for taking the time to write such kind words. I will pass the sentiments to the team. And we are looking forward to be working with you again! Please don't hesitate to contact us in the future. Best regards-Michelle.

Rob Pringle in York
Rob Pringle in York
1 review Toronto, ON
10/10

Tree trimming

We had several trees trimmed to allow more sunlight to reach the garden and preclude possible future damage to chimney and eaves troughs. The work was done professionally and without collateral damage to garden structures, furniture, or landscaping - everything was cleaned up afterwards. The crew was knowledgeable, safety-conscious, friendly and efficient. We highly recommend their services and would use them again without question.

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Company Response

Hi Rob, thank you so much for taking your time to send us your comments with our crew. We really do appreciate all feedbacks for our team her in Tree Doctors. We are very much happy to hear that you are pleased and happy with the service, from the actual work till the cleanup. We take pride in everything that we do, from our knowledgable arborist down to the safety training of our crew. We will for sure let our team know and we look forward to be working with you in the future. Rob, if there is anything we can help you, please don't hesitate to call us at 416-201-8000.Have a wonderful day!

Lukecarter
Lukecarter
2 reviews Toronto, ON
10/10

Awesome experience!

I had a couple dead trees in my yard that I needed to have removed. I spoke with Mechelle from Tree Doctors and was very helpful, and explained that they would give me a free estimate for the job. Adam came and gave me an estimate for the tree removals, and informed me that they could even plant new trees in their place! The crew was very experienced and professional. I am beyond happy with their work, and I would highly recommend them.

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Company Response

Thank you for your amazing review! Great to know that you are happy with the service we provide! Please don't hesitate to contact us in the future for any tree care needs!

Leanne in Toronto
Leanne in Toronto
1 review Toronto, ON
10/10

Sunburst Locust Tree Pruning & Cedar Hedge Pruning

On October 10, 2018, the crew of Bruno, John and Harrison from the Tree Doctors visited my property to trim a large sunburst locust tree and cedar hedge in my backyard. The tree was overhanging my roof, my next door neighbour's roof and some telephone wires. The crew was very careful and professional while doing their work on my property and on my neighbours' properties. They made sure all 3 of the affected properties were cleaned up of any debris from the tree cutting and the hedge trimming before departing. The crew was a pleasure to deal with and they did an excellent job. I would highly recommend this company to anyone looking for similar services at a reasonable price.

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Company Response

Thank you so much for your feedback, Leanne. We appreciate you taking the time out to share your experience with us. I will make sure to let our crew know about it, for sure they'll be happy too. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
0/10

Over priced and poor quality

Tree Docror charged me $450 and the two man crew was at my home for less than 2 hours. Superfical trim of my tree. Do not use this company: over priced & crap

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Company Response

We are very sorry that you are not happy with our work. We proud of providing only top quality tree services, and with full cash back guarantee. Please give us a call and we will either send a crew to do extra work for you at no extra cost or refund you the whole invoice. Sorry again that you are not happy. Hopefully, this resolution will work! Management.

Olga M in Etobicoke
Olga M in Etobicoke
1 review Guelph, ON
10/10

Box Elder bug infested Manitoba Maple GONE!!!

Very quick service! Adam came by on Friday,tree was down on Monday. Female Manitoba Maple was infested with Box Elder bugs. Tree(actually 3 were found once the fence was down) grew on it's own between 2 fences,ruining my wooden fence.
Guys that did the work were pleasant and fast -minimal cleanup required after.There was good communication from the company with updates.Reasonable cost.Thanks, would recommend!

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Company Response

Thank you for taking time writing us this review Olga. Our goal is to provide great quality tree service and we're very happy that we hit the mark for you. Come back and see us soon. Cheers!

Joanna in Mississauga
Joanna in Mississauga
1 review Mississauga, ON
10/10

Norway Maple removal

With every branch that fell, so did a tear....very emotional for me to make the decision to have my 50 year old Norway Maple cut down. The men were very understanding of this and did an amazing job. Vladimir was methodical and organized in his work. He moved with such ease and confidence in the tree. I was so impressed. Cleanup was quick and my yard was ready again for my dogs. Thank you. Joanna Norbett

1 of 1 people found this review helpful.
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Company Response

Hi Joanna,

It was such a pleasure working with you! Thank you so much for your feedback, we always appreciate it!
Looking forward to working with you in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tree Doctors

Tree Doctors is a tree service company located in Toronto. We offer a full range of tree care and removal services in Toronto, Mississauga and GTA. Our clients range from private individuals to large corporations and municipalities. Our services include tree removal, tree trimming, injections, fertilization, pruning, planting, stump grinding ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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