We have worked with NorthStar Heating and Fireplaces LTD to do the heating to our then-in-construction house in 2015. It was a big mistake. Although they claim that are professional, the first inspection failed three times delaying the construction time as well. When I called them to come to install HRV I was told that the appointment takes 10 days. After waiting the specified time I called again to confirm they will come next day and I was told in a rude manner by Stephanie that there is nobody available to come. All the talks over the phone with Stephanie or Debra resulted in promising things that didn’t really happen or a very rude attitude on their end. Scheduling was difficult, with consistent delay, and with little assurance that it will happen when promised.
Although I was never late with my payments, when they sent me the last bill they told me that I must pay in the same day. There was still some remaining work to be completed. I tried to talk to Gerry (the owner of the company) about the issue and he told me that if I don’t pay in the same day he will put a lien on my house. Of course I paid as requested. Overall it was a terrible experience and I regretted deeply that I chose them for my house heating system. The only reasonable person and nice to interact with from this company was Steward who tried his best to help us, although his responsibilities and authority were within well defined limits.