Called the company during a breakdown on a weekday morning. They were told the issue, asked to notify my wife prior to doing an repairs. The frustration occurred when they did not notify us, replaced parts, and did not address the fan motor (which we knew already was broken, and told them as much. They spent 5 hours working on it and when they tried to leave the first time the furnace was not working at all. We "convinced them to stay to address the issue. They had something wired incorrectly and now was blwoing the breaker. We were given the bill, the all clear that is was repaired...but they had to send a repairman in the following since it still was not fixed. The man who came acknowledged that it likely was not handled properly the previously day. Then we called them the follwing day to sort out the bill. They had not prepared it yet. Then rather then calling us to address it, the send a bill stating that it was all necessary. Not a pleasant experience at all. The cost is not what upset me since it was an old furnace, it was the lack of customer service.