Update: Now I've gotten a text from this guy saying I should take this review down or he'll take me to court ¯\_(ツ)_/ ¯
I called for a dishwasher cleaning job for an old dishwasher that had a lot of buildup and junk in it and was quoted $98-129 on the phone. Agreed to that and a guy came to my house a couple days later. Right off the bat I noticed some worrying things - he didn't have any tools with him except for a Tupperware container of drill bits and a drill; he didn't have any cleaning products with him; and he didn't seem to know what make my dishwasher was (it said Kenmore right on it but he kept calling it a Whirlpool).
I'm not even kidding when I tell you that I had to provide him with an old toothbrush and some CLR so he could clean the dishwasher. He also asked me for a vaccum cleaner so he could vaccum up all the stuff in the dishwasher but I didn't have one.
In the middle of cleaning he told me that this would cost more. When I pressed him for an estimate he told me he'll let me know at the end but "at least a couple hundred". I kept pressing and telling him what I was quoted on the phone but he wouldn't give me another price.
In the process of cleaning out my dishwasher he dropped something into the motor. When I asked how this will impact the motor he said that it might work itself out or I might have to replace the whole thing, it either way it's NOT HIS RESPONSIBILITY. He put the dishwasher back together and ran it a couple times, it made the worst grinding noise I've heard in a while.
I told him that I want him to get whatever he dropped into the motor out and he refused; said that it's a complicated process and impossible to remove the item from inside. As we were talking he kept changing his story (it went from "I dropped something in" to "it was already in there") and saying he's not responsible. At one point he actually said that I'm imagining things and there's no grinding sound....
Needless to say, I refused to pay him without a WRITTEN WARRANTY for his work. Despite the fact that the website says they have a 3 month warranty on labour, it's NOT TRUE. He wouldn't give me a written warranty and refused to leave my home. The police didn't want to get involved as this is a civil matter so it looks like I'll have to take him to small claims court if anything happens to the motor
Also want to add that I believe he tried to get away with this because I'm a younger girl and was home alone. Beware when using this company!