I hired this company to install Bruce Ellington Antique prefinished hardwood floors. Terry, the company's owner, was very pleasant to deal with and seemed to know what he was doing. The floor was installed in August, 2010. It looks beautiful, and Terry and his assistant were nice to work with. However, after the floor was installed, I noticed that there were a few spots that made little creaking or clicking noises. I chalked this up to the floor being new and decided to wait and see what would happen after going through a couple of seasons, with the expansion and contraction. What happened was it got worse, and there are spots where I can actually feel a plank move under my feet. We paid extra for an additional layer of plywood subfloor, and my concern is that this subfloor may not have been properly screwed down.
I called Terry in the middle of July, 2011, to let him know about the problem and to ask him to come and evaluate the situation. I got his voicemail, so I left a message and waited for a reply. After 2 1/2 weeks, I still had not heard back, so I called again during the 1st week of August. This time, I reached Terry. He said that he would call me back the following Monday (August 8) to set up a time to come in and inspect the floor. He did not call the following Monday, and to date, October 28, he has still hasn't gotten back to me. It's clear to me now that he has no intention of doing so.
Here is a link to a video I made in August, so that you can hear for yourself the problem I am having with this new floor.