Bell Smart Home

Formerly AlarmForce
Alarm Systems
Toronto ON M9L 1R2
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Mike in Hamilton
Mike in Hamilton
1 review Hamilton, ON
0/10

System stopped working/Technician was rude

I've used Alarm force (Now Bell) for over 4 years. The email notification service stopped working and I called in but I never received a proper explanation why it stopped. After waiting for 2 months for the customer support to call me back, I demanded that they send someone. The first technician told me that they had to update the SIM card and that the system would start working right away, but it didn't. Two weeks later a second technician came to my house and told me that I had to upgrade the system. But.... it wouldn't work with my dog. He suggested that I lock my dog up in a bedroom when I'm not home. Even thought the system tolerance is up to 80 lbs, and my dog is a little over 20 lbs., he said that he can't guarantee the system and that I should be ready for false alarms. He kept arguing with me that I should lock up my dog!!! Then I told him that the email notification wasn't working and he told me that I don't need it, that it is just filling up my emails, that even though I'm paying for it that it isn't necessary. Then he wanted to put the keypad in the kitchen!!!! When I told him that the motion detector would catch movement before being disarmed, his response was to have anyone that walks into the house - wife, kid, cleaning lady, dog walker - call me before entering so that I could disarm it remotely. When I told him that wasn't practical, he said that was the only option. I politely asked him to leave my house and promptly canceled my service.

So the system did work for a few years, but then parts stopped working and I never received a proper explanation for it, and when the second technician came, he basically told me that they couldn't guarantee the system and was insistent that his idea of placement of the keypad was correct. I later found out that this was a senior technician.

I have lost all faith in this company and the people that they hire.

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