AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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Write a Review

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71%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (733 reviews)

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Private User
Private User
Private User reviews Markham, ON
8/10

Video Relay upgrade

I recently upgraded to the new package. The services so far including the video does the work as expected. The camera output signal was much better. Will recommend Alarm force.

Approximate cost of services:
$55.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello,

Thank you for your recommendation and your loyalty.
Please do not hesitate to contact us if you have any questions regarding your upgraded services.

Have a good day,

Jesi

Starr in
Starr in
1 review Welland, ON
10/10

Caring about all your securities

They care about their customers security including their financial securities. Kind curteous and understanding. Couldn't ask for a better company to keep our family safe. Thank you Alarm force from the Hardman family..

Approximate cost of services:
$36.15
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Company Response

Hi Starr

We could not ask for a better Customer!
Thank you for taking the time to write this review, we look forward to providing you with great service and the security solutions your home needs.

Have a great day,

Jesi

Private User
Private User
Private User reviews Surrey, BC
0/10

House alarm

Poor service, long time to return calls often having to call back often myself just to get service! They make promises get your business then do not support you! Will never recommend them!

Approximate cost of services:
$31.00
1 of 1 people found this review helpful.
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Company Response

We're disappointed to hear of your experience. Please email your account details to jesi@alarmforce.com and we will make things right.

Thank you,
Jesi

Nav in Beaumont
Nav in Beaumont
1 review Beaumont, AB
0/10

Shady business practices

Horriable customer service. Don’t not go with alarm force. First their sales rep gave me misleading info to get me to sign 3 yr contract. Once my contract was over, I called and cancelled and refused to renew with them again. But they kept charging my credit card. I called To ask why they were charging me. They said that they had over looked the fact that I had cancelled my service lol. I have had nothing but issues with this company. I recommend you stay away. Their monitoring service was horriable as well, anytime the laram went off they had zero repose to it. They calll you 3 or 4 hrs latter to tell you that they detected the alarm was set off. Just a bad bad company traping ppl in a contact with deceptive practices. Stay away!!!

Approximate cost of services:
$33.59
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello,

We are sorry to hear of your experience! AlarmForce takes pride in our transparency and at no time do we mislead customers. We value our customer relationships and always strive to provide a positive experience.

I would like to have the opportunity to look into your concerns so please email your contact information to jesi@alarmforce.com.

Thank you,

Jesi

Private User
Private User
Private User reviews Gatineau, QC
10/10

Doorbell Alarm Upgrade

I could not be happier with my alarm service. we find it very affordable
and the complete system upgrades for a few dollars more is very appreciated. The technicians were very good at installing an attractive wireless system . customer service is always polite and helpful .i definitely recommend Alarm Force to everyone who wants peace of mind.
sincerely Carlos

Approximate cost of services:
$60.00
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Company Response

Hi Carlos ,
Thank you for taking the time to acknowledge our great team! We look forward to providing you with excellent service anytime you need us.
Have a nice day,
Jesi

Riely in Cambridge
Riely in Cambridge
3 reviews Cambridge, ON
0/10

Home Alarm System

This company is just not worth your time. The service is terrible and the sales reps are awful to speak with. They do not care about what you want and try to put everyone down. A company proud of it's service would not do that.

Good luck with that.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
0/10

Unable to cancel even though the service is terrible

The ALARM FORCE is a hoax as they won't tell you any details if the alarm goes off, due to legal liability. Mine went off the other day and they have dispatched the guards without telling me additional information (i.e.: procedures, time of arrival of the guards, etc.). I've arrived home, checked the perimeter and the guards were still not there. What a terrible service. They have told me that if I cancel they will charge me the remainder of the contract. Thoughts on cancellation?

Approximate cost of services:
$35.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi,

We are sorry to hear of your experience and would like an opportunity to review your account. Please email your contact information to jesi@alarmforce.com.

Thank you,

Jesi

Elsa in Port Alberni
Elsa in Port Alberni
1 review Port Alberni, BC
0/10

Paying out a contract

We bought a new home so I phoned AlarmForce to move the service. Unfortunately they do not service the area we are moving to. They now expect us to pay out the remainder of the contract for a service they cannot provide us. We did not want to cancel the contract, this is an issue of the company being unable to fulfill their part of the contract, yet we are expected to still pay for it. Very poor business practice. Buyer beware!

Approximate cost of services:
$500.00
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Company Response

Hello Elsa,
We're are sorry to hear of your experience. Please email your contact information to jesi@alarmforce.com so we can review your account and work on a resolution.
Thank you,
Jesi

Private User
Private User
Private User reviews Edmonton, AB
8/10

service is good

The Alarm force has better package and the service is good. Had no issues so far. The customer service is good too. I recommend alarm force to friends and family.

Approximate cost of services:
$35.00
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Company Response

Hello,
Thank you for your loyalty. We look forward to continue providing you with great service and the security solutions your home needs.
Have a nice day!
Jesi

Robert in Edmonton
Robert in Edmonton
1 review Edmonton, AB
0/10

Sold bad bill of goods

Had alarm force in Montreal with no issues. Moved to Edmonton and paying the same price so assumed it was same service (ie 2 way). Alarm went off one day and no two way alarm. Called them back and they said all was good when they sent the security team, which was not true since I was at home and would have seen them checking my house. I have been paying for an alarm that: is not 2 way: and they say they send teams, but now wonder what it is they do. To correct the issue, they want give me less service than I have now. Bad...bad...bad...company. Looking for new service now.

Approximate cost of services:
$35.00
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Company Response

Hello Robert,

We are sorry to hear of your experience and would like to immediately have your system tested. I will also request an incident report from the Guard company.
Please forward your contact information to jesi@alarmforce.com.

Thank you,

Jesi

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