AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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67%

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Reviews by rating (past 12 months)

Reviews for AlarmForce

Average customer rating:
7.2 10 (728 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Home alarm

I have been with AlarmForce for about five years. A F initially installed the alarm system in my new home. Helped ensure all the sensors were working and left my home clean after install. Each time I have contacted them their customer service reps have been very helpful. Not the greatest but does the job.

1 of 1 people found this review helpful.
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Company Response

Hello,

Thank you for your loyalty and the feedback.

AlarmForce will continue on improving our service and look forward to providing you with the security solutions your home needs.

Have a good day,

Jesi

Michael-Anthony in Kitchener
Michael-Anthony in Kitchener
1 review Kitchener, ON
9/10

AlarmForce Kitchener

Been a customer since 2012; good customer service; reliable equipment and peace of mind. Guard response has been prompt the 3 times I accidentally triggered alarm. Local installers prompt, professional and courteous. I could pay less elsewhere but AlarmForce is worth paying a bit extra for.

1 of 1 people found this review helpful.
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Company Response

Hi Michael-Anthony,

Thank you for your loyalty. We look forward to continue to provide you with great service and the security solutions your home needs.

Have a nice day!

Jesi

MC in Toronto in Toronto
MC in Toronto in Toronto
7 reviews Toronto, ON
8/10

Home alarm

Andy at AlarmForce customer service was very helpful. He took me through step-by-step with my security alarm issues, he was very professional and pleasant to deal with. I wish more customer service was as good. Thanks Andy!

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Company Response

Hello,

Thank you for taking the time to recognize Andy's great work. He will greatly appreciate this review!

Have a good day!

Jesi

LisaW in Kirkland
LisaW in Kirkland
1 review Kirkland, QC
10/10

Excellent service at every step of the way

I received friendly, professional, courteous service from the moment I called for information, to the actual on-site installation process.

I was given personalized service, the representative took the time to listen and inform me of the options that would best suit my needs.

The technician who came to install the system was punctual and did a wonderful job with the installation, was very respectful of my property and took his time to respond to all my questions and concerns.

The 2-way voice alarm gives me peace of mind. The touch screen panel is easy to use, I got the optional keyfob and it is so practical, as well, the phone app makes arming and disarming much easier.
Extremely satisfied with the customer service and the product so far!

1 of 1 people found this review helpful.
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Company Response

Hello Lisa,

Thank you for taking the time to acknowledge our great team! We look forward to providing you with great service with the security solutions your home needs.

All the best,
Jesi

John in Gatineau
John in Gatineau
1 review Gatineau, QC
10/10

Great prompt service every time.

I have been a customer since 2008 when I bought my new house. Every time I call, I get quick and consistently great customer service. They answer all my questions, even when I get technical and probably asking more out of curiosity than need. Now, with the upgrade to new keypads, service over cell instead of landline and the ability to login from my phone, I will get even better services. They are a little more expensive than my current basic service, but at a very competitive price in the market for comparable services.

1 of 1 people found this review helpful.
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Company Response

Hi John,

Thank you for being a long time customer! We look forward to continue on providing you with great service.

Have a great day!

Jesi

CarolineWKS in Hawkesbury
CarolineWKS in Hawkesbury
1 review Hawkesbury, ON
10/10

Great since day 1!!!

I joined the Alarmforce family after an incident left me with a broken front door and lots of anxiety! Since then I've had nothing but comfort of mind!The video-relay is so practical and easy to access at all times from you mobile or laptop or tablet,take your pick! The quality of the image is much better then I expected and the doorbell 2way ringing is awesome! I can answer my mailman if ever i'm not home for a delivery which is very practical! I just have zero regrets hiring Alarmforce for my own security but even more so for my sons security! A+++

1 of 1 people found this review helpful.
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Company Response

Hi Caroline,

Thank you for joining our family! We are always home for you and look forward to providing you with great service and security solutions your home needs.

Have a great day!

Jesi

alice in whitby
alice in whitby
2 reviews Toronto, ON
10/10

product and service

I have had problem disarming my Alarm Force system. The subsequent service from them was prompt and helpful. The Technical Department via Dushan was very courteous and helpful in helping me to resolve the problem. I would recommend Alarm Force to anybody who asked.

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Company Response

Hello Alice,

Thank you for your recommendation, and taking the time to acknowledge Dushan's good work. He will greatly appreciate this review.

Have a nice day!

Jesi

CARGO CABBIE
CARGO CABBIE
8 reviews Toronto, ON
9/10

Security System For Work

We've been using AlarmForce as our security system for the past few years. We have a large office that contains sensitive information and has multiple entrances, as well as a spacious warehouse/storage facility for our clients' possessions, so security is crucial for us. In all honesty, we had some doubts in the beginning whether this company actually cared about their clients. But we understand that no company is perfect and, after years of working with them to keep our facilities secure, we think they must be doing something right since we are still their clients.

We have been quite happy with their services and plan on continuing to use them to keep our office and warehouse safe. Looking forward to a continued working relationship with AlarmForce.

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Company Response

Thank you for being a loyal Customer!

We look forward to continue providing you with great service and security solutions your business needs.

Have a nice day!

Jesi

Chris in Hawkesbury
Chris in Hawkesbury
1 review Mississauga, ON
10/10

Home Alarm Monitoring

Have used Alarm Force since 2008. Have always received prompt, efficient and knowledgeable help with any service questions. Find technicians very professional and friendly. Can recommend this company to people interested in home alarm services

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Company Response

Hi Chris,

Thank you for being a long time customer and for your recommendation.
Our team looks forward to continue providing you with great service.
Have a great day!

Jesi

Private User
Private User
Private User reviews Duffield, AB
10/10

Fantastic customer service

We have been with them for 3 years, and just asked to do another 3. The customer service is fantastic! Its a very affordable, we were able to buy additional items at a great price, plus it gives us some peace of mind knowing we are protected.

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Company Response

Hello,

You're fantastic!

Thank you for your loyalty, AlarmForce is always home for you

Have a good day!

Jesi

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