Canada Furnace

Heating & Air Conditioning
#4 - 20071 113B Avenue Maple Ridge BC V2X 0Y8
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93%

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Reviews for Canada Furnace

Average customer rating:
9.6 10 (74 reviews)

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Jane from Burnaby
Jane from Burnaby
2 reviews Port Coquitlam, BC
10/10

Furnace at both of my places

I first hired Canada Furnace in 2013 for my recreational property in Mission when it needed a new furnace. From the first phone conversation, subsequent email quote, site visit & installation, annual checkups and even a service call just before Christmas when my water line froze- Ryan & the team (both field technicians and in-office admin staff) have been professional, responsive, friendly and reliable. I've since turned to them again for a new furnace in my primary residence in Poco, and have referred them unreservedly to my family and friends. It's so refreshing and reassuring when you don't have to worry about hard-pressure sale tactics or hidden costs with a local company like this that advises and serves your needs as if you're their family. They've talked me out of unnecessary purchases or repairs instead of talking me into them which is what one might expect from businesses. They also have great rental option if you're at a temporary place, or want to try a product, or short on big sum cash. Impeccable customer service, I won't bother looking elsewhere for my furnace, A/C, hot water tank etc needs! Thanks Ryan & Canada Furnace, I really hope you guys stay successful for many more years.

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Company Response

Thank you so much Jane! We appreciate you taking the time to write a review and being a customer of ours! :)

Ren in Maple Ridge
Ren in Maple Ridge
1 review Maple Ridge, BC
6/10

Disappointed after reading rave reviews

Company seems to contract out the installation but fails to oversee the work. Poor communication between salesman and workers and even poorer with the customer. I was told to expect them between 8.30-9.30 and the first time they arrived at 11 and then decided that the work would take too long and the installer had to take his daughter to a football game. Re-arranged for the Friday but at 8.10 am I was told that the installers were "ill". The cynic in me tells me that it was long-weekend flu! The third time again I was told to expect them about 9.30 and then when I called at 9.30 they said that they had an <'emergency" and wouldn't be there till 11. In my opinion these "emergencies" indicate that they are either taking on too much work or they just don't care about their customers. Meanwhile I had wasted two mornings.

Finally two young installers arrived at 11 and worked through till 9.30 pm. They certainly worked hard but left a gaing hole in my front wall. No supervisor came out to review the work,and I only discovered the hole a few days later. I wrote to them, attaching photos and threatening to contact Better Business. I got an immediate response that Sunday and someone came out on Tuesday and attached a cover. I give them credit for the quick response.

All these problems could have been avoided with better and more honest communication and a supervisor to review the work done. And the salesman was sloppy in not giving me a receipt for my initial deposit.

Would I used them again? I don't know. I think I was seduced by their high rating with BBB and the positive reviews. If I had been wiser I would have checked out some local companies that install furnaces.

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Company Response

Hi Ren, Thank you so much for taking the time to write a detailed review. I am sorry to hear that you didn't receive our normally high level of customer service and install finishing. It was myself that reached out to you upon you bringing the venting termination to our attention (the picture you attached) and I am very glad we were able to get the installers back out with a nice looking venting kit called a bay vent kit, I apologize the installers should have had this with them during the installation so that the call back never occurred but I am glad we were able to get that rectified for you. Just so I am being open and honest to you, us and all that are reading this review I would like to add a notation that the picture you attached was before the cover plate was installed and does not look like this anymore, it now has a streamline venting kit covering the holes as per installation. Regarding the first part of your review I again apologize that there were issues with scheduling. I have reviewed all recorded calls and schedules and I can see that there was a lack of communication between us and yourself. We have very strict policies in place regarding calling customers if we are stuck in traffic on our way out to customer as yourself in Vancouver so I apologize these policies were not followed here. Regarding the re scheduling I apologize for this as the installers are provided with pictures prior to arrival. I know your installation was what is called a low boy installation and has its challenges but I apologize that you were inconvenienced by our lack of preparation. I once again apologize for the re scheduling due to sickness and not receiving that follow up call notifying you or their lateness on the day of the installation.Your review prompted me to review your customer file in detail and speak to my install manager so that we can change how we do a few things to make sure that customers are not experiencing this breakdown in communication, we pride ourselves on our high standards and 99% of the time our customers experience a streamlined service so I apologize you were part of the 1% that have not, we strive for 100% satisfaction and I am sorry that we did not meet our standards with yourself. I can promise you that we take customer service extremely seriously at Canada Furnace. I would like to offer as a way of an apology an extra years worth of free servicing to you. All our installations come with the first years service included for free but just call us after the 2nd year and we will complete this service free as well. Once again I apologize for any inconvenience caused and I really do appreciate your feedback and your business. We very much look forward to serving you in the future and don't forget to call us the next 2 years for your free servicing. Kind regards, Ryan - Operations Manager

10/10

What every contractor company should strive for

TL; DR; - Amazing quality and care from start to finish. Happy to buy them dinner and invite to my home for poker games.

We recently moved in, and needed to replace furnace, hot water tank and install either AC / heat pump. Got quotes from 2 90%+ reviewed companies, but both quotes are higher in cost, and up-sell us on a heat pump. Canada Furnace stood out right at the beginning from the rest:

* Gave me rebate on providing my own thermostat (Nest 3rd gen).
* No nags or hassles about installing Nest
* Price guarantee
* Shows realistic price difference between AC and heat pump, and offers compelling contrarian view why heat pump isn't worth it in BC today
* Agrees to my extra requests without hesitation or making me nag (had an issue with outside gas regulator not functional)

Booking process was smooth, and when the installers arrive, they recognize challenges right away, explain options, and even though holes need to be cut into drywall, they are expertly and professional covered up. Pipes and furnace room set up in a very organized manner (wires tied neatly, no loose ends). Regulator fixed and verified. Everything work smooth as silk after install. Clean up after themselves beyond my expectation.

They worked late so I was happy to buy dinner for them (a first for me). Kyle, Tyson, Brent and Manny are all A+ contractor pros. Alec is wonderful as the sales person. If any of you or anyone at Canada Furnace wants to play some poker at my home, let me know. Would love to invite you!

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Company Response

Thank you so much Eric for your detailed and thorough review. It was a pleasure to read and I really appreciate you taking the time to share your story. I am so glad to read that the install was a success and we met your needs and our high bar for customer service. We very much look forward to serving you in the future and to taking you up on that poker game :) Kind regards, Ryan - Operations Manager

David in Vancouver
David in Vancouver
1 review West Vancouver, BC
10/10

Commitment

Those who truly are #1 in customer service don't have to have banners, signs and brochures trying to associate their brand with customer service. They just become known for it, and it becomes built into their reputation. The companies who get customer service know it really is about commitment, treating the customer exceptionally well and building a real relationship. Canada Furnace have a team who really endorse this 100%. Thank you
Elaine Leon (94 years old)

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Company Response

Thank you so much Elaine for your wonderful review, I really appreciate you taking the time to share your wonderful review with us and our other customers. It is thanks to customers like you that allow us to focus so highly on customer service so we really appreciate your business and we look forward to serving you for the many years to come. Kind regards, Ryan - Operations Manager

Anne Shanks from Maple Ridge
Anne Shanks from Maple Ridge
3 reviews Maple Ridge, BC
10/10

Hot Water Tank

I was going to go with a "big Box" company as they can do it fast and I thought cheaper than the little guy. Was I wrong. My son told me to call Canada Furnace and I am very glad I did. They not only beat the big stores price but beat it by over $400 and they were just as fast replacing my hot water tank.
Would I call them again, sure would! Would I tell my friends, sure would!

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Company Response

Thanks Anne for your business and the review!

Rafter in Maple Ridge
Rafter in Maple Ridge
1 review Maple Ridge, BC
10/10

A/C, Furnace & Hot Water on Demand

We have taken their advice over the past several years and as our units have required replacement we have chosen to rent vs buy outright! What a peace of mind solution with services always included and never again having to worry about the price of maintenance or repairs. We are also loving the added benefit of lower energy bills monthly! Win win for us with Canada Furnace! Highly recommend their products & services. Oh, and when there was an ops they fixed it right away and gave us a free months rent without even having to ask so they take care of their customers as a priority! Love this company!

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Company Response

Hi Mrs Rafter, Thank you so much for your wonderful detailed review, I really appreciate you taking the time to write this. It is thanks to long term customers like yourself that we are able to do what we do. Its so great to hear that you are loving the rental program and can see all of the wonderful benefits that the program includes. We very much look forward to helping you with the rental program for years to come. Kind regards, Ryan - Operations Manager

Private User
Private User
Private User reviews Vancouver, BC
8/10

Hot water heater Replacement

Called some companies to get quotes and ask about the Fortis Rebate. Canada Furnace representative gave clearest detail of pricing and the Rebate Program. Offered an additional $50. deduction because her records showed we had recently purchased a furnace from Canada Furnace. I appreciate the up front policy .

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Company Response

Hi there, thank you so much for taking the time to write this review. I am so happy to hear you had a great experience with us and choose us for your water heater replacement. Kind regards, Ryan - Operations Manager

Scott H in Richmond
Scott H in Richmond
4 reviews Vancouver, BC
10/10

New furnace and hot water tank

I had them come in and replaced my 40 yo furnace with a nice new one, rotated the placement, install a new gas hot water tank and lined the chimney. The guys arrived on time, were one of the cleaner workers I've had come in to my house, and stayed until I was happy with their the job. Their communication was good and they asked me how I'd like things run instead of just doing whatever would get them done quickest. I would recommend Canada Furnace to anyone that asks.

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Company Response

Hi Scott, Thank you so much for your great review. I really appreciate you sharing your experience with us. I am very happy to hear that you had a great experience and i will make sure that the installers read this. Kind regards, Ryan - Operations Manager

Dave  in Vancouver
Dave in Vancouver
1 review Vancouver, BC
10/10

New Combi-boiler

Canada Furnace did a great job installing our Navien new combi-boiler. From first meeting with Steve who was fantastic in reviewing our options and finding the right one for us, to the great install team with Robin, Gary and Kyle.
The entire process including contact from Jordan in their office was a very positive experience.
I will be using Canada Furnace for my future home needs and certainly recommending them to family and friends.
Thanks for your honest, reliable hard work and service.

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Company Response

HI Dave, Thank you so much for the wonderful review. Its so great to hear your feedback and i will make sure that everyone mentioned reads the review. We very much look forward to working with you in the future. Kind regards, Ryan - Operations Manager

10/10

Natural Gas Furnace Replacement

Canada Furnace did a great job in supplying and installing a new furnace in our approximately 35 year old home. Process was smooth from start to finish. Installation was completed in a half day with minimum disruption. Thanks to Alec in sales for the information and recommendations for replacement furnace, the technicians Kyle and Brent , arrived as scheduled and efficiently performed the install and to Sherri in scheduling/administration who was a pleasure to deal with.
All in all a good experience. Have not yet had the need to put the new furnace through its paces but look forward to that in the upcoming months.

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Company Response

Hi Mark, thank you so much for your wonderful feedback and review. I am so happy to hear that the process from begging to end was a smooth and happy one, i will make sure that all the staff you mentioned get to read this as it will make their day. We really look forward to working with you in the future and don't forget to give us a call after the first year for your free maintenance that's included in the installation. Kind regards, Ryan - Operations Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canada Furnace

Canada Furnace is one of the biggest and most well established heating and air conditioning companies in greater Vancouver and the entire lower mainland. We provide full service and installation on all of your heating, cooling, water heater and air purification systems. Established in 1981 we pride ourselves for a high level of customer service to match our extremely helpful and well trained technicians.

http://bc.canadafurnace.ca/
https://www.facebook.com/CanadaFurnace
https://twitter.com/canadafurnace

CATEGORIES
Heating & Air Conditioning
PRODUCTS
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SERVICES
Heating, Air Conditioning, HVAC, Air Filtration, Water Heaters, Hot water on demand, Pool Heaters, Ductless mini split.
BRANDS
Lennox, American Standard, Navien, Olsen, Rinnai, Lochinvar, Super Hot, Laars, Samsung, Goodman.
STYLES
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SPECIALITIES
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WEBSITE
http://www.canadafurnace.com
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
18
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Gas Licenses , Quality First, Sheet Metal Red Seal, Teca
MEMBERSHIPS
Better Business Bureau, Fortis Trade Ally Network, Burnaby Board of Trade, Maple Ridge Chambers of C
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies on Equipment
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