Company seems to contract out the installation but fails to oversee the work. Poor communication between salesman and workers and even poorer with the customer. I was told to expect them between 8.30-9.30 and the first time they arrived at 11 and then decided that the work would take too long and the installer had to take his daughter to a football game. Re-arranged for the Friday but at 8.10 am I was told that the installers were "ill". The cynic in me tells me that it was long-weekend flu! The third time again I was told to expect them about 9.30 and then when I called at 9.30 they said that they had an <'emergency" and wouldn't be there till 11. In my opinion these "emergencies" indicate that they are either taking on too much work or they just don't care about their customers. Meanwhile I had wasted two mornings.
Finally two young installers arrived at 11 and worked through till 9.30 pm. They certainly worked hard but left a gaing hole in my front wall. No supervisor came out to review the work,and I only discovered the hole a few days later. I wrote to them, attaching photos and threatening to contact Better Business. I got an immediate response that Sunday and someone came out on Tuesday and attached a cover. I give them credit for the quick response.
All these problems could have been avoided with better and more honest communication and a supervisor to review the work done. And the salesman was sloppy in not giving me a receipt for my initial deposit.
Would I used them again? I don't know. I think I was seduced by their high rating with BBB and the positive reviews. If I had been wiser I would have checked out some local companies that install furnaces.