Surface Works Restoration Inc.

Countertops
WHITBY ON L1R2M7
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Julie in Ajax
Julie in Ajax
5 reviews AJAX, ON
0/10

Baths restoration

I've tried to address my concern directly with the owner without success and was told me to remove this posting or else something would happen to me and my family.

I submitted a complaint with the Better Business Bureau regarding my outstanding issues with this company.

The Better Business investigated and wrote back the following "The company operates under several alias name such as Surfaceworks, Surface Works Inc. Surface Works Canada, Surface Works Restoration. The address on their website is now showing 15 Gardi Court Maple Ontario L6A 1E3."

One of the representative at the Better Business Bureau commented that the owner is not willing to cooperate.

This makes me very suspicious about the validity of the two other comments.

Attached are pictures to show the poor workmanship done by this company. Less than 30 days after the baths were painted white the paint started to peel off making the bath unusable. The bottom of the baths feels very rough as they were not clean right prior to being spray. Also when you look at the baths closely you could still see the old colour of the bath through as they ran out of pain.

I also advised Paul and Neil that since they did not show up twice as agree I had new hardwood floor installed the week prior to their visit, they neglected to cover the hardwood floor and they damaged it during the restoration of my baths. As a result, my new hardwood floor now looks cloudy and there is no more shine to the floor.

In addition, I was overcharged and I was told in writing that a check is in the mail. I never received my check from Paul or Neil.

I am now facing major cost to have the baths remove and the new hardwood floor fixed.

BE VERY CAREFUL WHEN DEALING WITH THOSE INDIVIDUALS AS PAUL AND NEIL HAVE NOT HONOR THEIR WARRANTY AND THE COMPANY HAS NOT BEING LIABLE FOR ANY DAMAGE THEY HAVE CAUSE IN MY HOUSE.

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