Jack Design And Construction

General Contractors
Grimsby ON L8J3A9
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HomeStars  >  General Contractors in Grimsby  >  Jack Design And Construction
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55%

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Reviews for Jack Design And Construction

Average customer rating:
6.5 10 (2 reviews)

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Private User
Private User
1 review Hamilton, ON
3/10

Custom built home

Total lack of accountability. Extremely poor project planning and execution. Completely walked away from warranty issues and left the client to do all the work. Lack of project controls and budgeting. Andy lined his pockets very well.

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Company Response

Thank you for your review, as vindictive as it was. I was going to respond in anger, but decided not to stoop to that level. Everything you said is unfair and a lie. If it were true, why were you able to move into your house on time and with a fully transparent budget and costs? Of course there was work outstanding, but you had agreed to deal with that directly yourself. Apparently the truth doesn't matter. As for warranty, you chose to deal with this yourself since you were now living in the house and I was not, and only advised me of issues that you were already dealing with by your own choice - how is that walking away?
Someday I hope you are able to enjoy your beautiful new home, and appreciate what you have.
It's a bad thing that the Internet allows people to trash each other without the benefit of both sides of the story. It's a good thing that reasonable people understand that there are always two sides, especially when one is so extreme.

susybee
susybee
8 reviews Hamilton, ON

First Review

10/10

complete kitchen remodel/addition including laundy and powder room

There IS such thing as a great renovation story and an honest contractor!

While considering numerous companies to take on this project, Andy Jack consistently came out on top with detailed and prompt communication and a very personable, helpful and knowledgeable manner. I knew very soon after meeting with him that his company was the only one i'd trust with my house and I can whole-heartedly say I have no regrets whatsoever. None.

Andy spent hours with me ahead of time, mulling over options and understanding all the issues I was facing (old house, terrible work done by previous owners and an odd, restricted configuration making this anything but a straight-forward reno). Eventually we came up with a plan, a clear and detailed quote was approved (reworked fairly to fit my budget), a timeline was set and the work began.,

It was an incredibly well managed job from start to finish. All sorts of unexpected things came up (as with any project), but immediately addressed and fixed properly and promptly. I was given options and choices from start to finish and all changes were clearly accounted for on paper as we went. I was fairly particular about how things were done but never once felt like the work was beneath my expectations. As well, i'm an artist and kept coming up with creative ideas to incorporate and Andy worked with me to make the space as unique as my vision for it without hesitating once.

No short-cuts were taken by anyone on the crew - Doug, Bryan, Ryan and all the subcontractors (Rajko's cabinets are perfection and my front porch wouldn't exist without Ed) were hard-working and friendly. On numerous occassions the work days started before 8am and went well after 6pm. They were respectful of my home and belongings, taking care to protect/secure the space and clean up each night. Also, Andy's references for people and companies to work with (even not related to this addition) have been most helpful.

I would be happy to personally speak with anyone condsidering Jack Design and Construction. I'd even show the work in person as I am just so thankful this was the company I chose to work with - they were amazing from start to finish. Stellar workmanship and professionalism and honesty is the over-riding attitude from all.

Feel free to contact me to receive pictrues and/or to answer any questions about working with Jack Design and construction.

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