Thank you for your feedback. Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Customer Service Representative recently.
We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to
improve our customer service further. CW Piano Movers is concerned with any and all issues that may be related to our business. Indeed, you are right to expect courteous, respectful, and professional staff.
During the scheduling of your piano disposal, we regret if there may have been any confusion in relaying our procedures.
We understand that in today’s world speed counts. Therefore, we offer our client a favored time frame. It is clearly noted that we cannot provide a time guarantee due to the nature of our business. Lastly, we inform the client that our piano moving crew will make contact one hour before arrival.
We aim to do our best in planning our routes, moving upwards of 10-12 pianos daily. Duration must include travel times, waiting times, loading, unloading, time-specifics, unforeseen circumstances, and staff breaks. Our objective is to minimize client inconvenience. So, on this occasion we have clearly not succeeded in meeting your expectations.
We believe that you deserve good value for your money. We also like to think we are priced competitively within the industry of specialized piano movers. We value your business and as a gesture of our appreciation for your beneficial feedback and any inconvenience to you, our valued client, we would like to extend a discount of 10% off your next piano move, and assure you that this will not happen again. We hope this will be acceptable to you.
Please contact me should you have any further cause for concern.