Bytown Fence & Decks

Fences & Gates
1401 Cyrville Road Ottawa ON K1B 3L7
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Bytown Fence & Decks
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72%

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Reviews for Bytown Fence & Decks

Average customer rating:
7.5 10 (50 reviews)

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Laura B.
Laura B.
3 reviews Ottawa, ON
0/10

The fence that was never built

We signed a contract to have a shared fence built in May 2018. We were initially given a build date of the week of August 6th. We heard back from "Ned" the scheduler the week before the start date saying that it would be delayed for a week. They the put us in touch with the sub-contractor directly. (All of their work is sub-contracted). After three weeks of additional delays by the sub-contractor and then him not returning my calls, I called the Bytown office directly. After explaining the situation, the receptionist had the nerve to ask, "Well, what do you want me to do?" I told her that I wanted my fence installed, so she left my contact information for Ned. After a week of my neighbour and I trying to get in touch with him, I sent an email directly to him and the sub-contractor emailed me within a couple of hours explaining that he hadn't been able to do the work and assumed that Bytown had given the job to another contractor. He then arrived the next day, tore my fence down and installed posts, promising me that the work would be done by Wednesday that week. Wednesday turned into "the end of the week." That was three weeks ago. The posts that were installed were set next to the old footings which they didn't remove. The post that should be directly against my back fence, which is chain link, is more than a foot away from it. I continue to get the run around from the contractor about when he'll be back to finish the work. This company is awful to deal with. They are basically a call centre that has none of their own workers. Once they contract your work out they seem to wash their hands of responsibility but are more than happy to get paid. I am beyond disgusted. I just wanted a fence and with up to 10 centimeters of snow in the forecast it's not looking like this will happen. On top of that, my back and side yards have been left as construction zones so my kids can't even go outside to play.

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Fence

They over book make you wait blame it on weather .
Gate on fence warped after week said they would fix it best they could never came.They blame it on wood being wet....they didn’t brace gate properly simple as that.

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Guy from Embrun in Embrun
Guy from Embrun in Embrun
2 reviews Embrun, ON
0/10

Bytown not honoring warranty

My family had a metal and glass deck railing installed by bytown. Company came to look at chipping and confirmed it was under warranty and full replacement would happen. That was a year ago. Since then we send them emails every couple of weeks and they keep saying they'll "get around to it". Phone calls aren't being returned at all. Over a year of brush offs for a very expensive installation which they confirmed was to be fully replaced. Company representative: contact me to uphold your commitment. Shocking.

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Doug in Orleans
Doug in Orleans
2 reviews Ottawa, ON
10/10

Vinyl Fence

Installation of 70 feet of Vinyl Fence and gate. Excellent job done. Crew was polite and courteous. Work was done as stated in contract and cleanup was excellent. Even wiped dirt of the vinyl once the job was completed. We were fortunate on the crew provided as not all installation crews are as good.

1 of 1 people found this review helpful.
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Luc in Cumberland
Luc in Cumberland
1 review Ottawa, ON
4/10

Cedar fence installed November 2017

Although the final install looks good the final dealings with the firms owner brings to light how not to treat your clients. The fence is on a shared property line and during erection Bytown approached my neighbour about changes but did not take time to review these with me. I received the bill on a Monday in the mailbox. Reviewed it and the work on the weekend and noted the added costs. Called up the salesman and asked why these added costs. He did not know but would reach out to the owner. At that time I happened to check my online credit card statement to find that bytown had deducted the payment on my credit card 2 days after dropping off the invoice ( terms 30 days to pay) without my consent. As to the added costs although they are not much it turns out I was charged for pumping water out of the auger holes as it rained the previous night. After further back and forth I was told that it took a few hours as their equipment broke and they had to buy a new pump. Basically they were charging us for the cost to replace the pump. In the end the owner did not offer anything or provide anything positive to say. More like I got your money not really worried about my reputation. Thus if you chose to use their services do not pay with a credit card. Do it by check. Be vigilant to nickel and diving tactics to increase the overall cost.

3 of 3 people found this review helpful.
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rcschwar
rcschwar
1 review Ottawa, ON
10/10

iron fence

This was part of a larger back yard landscaping project that included the installation of a pool, shed, and patio. In addition to the installation of the iron pool enclosure fence, it included removal (and eventual reinstallation) of an existing PVC yard enclosure to allow contractors access to the yard to do the work. The iron fence includes a large, 2-panel 8' gate that maximizes access to the pool area. Posts were installed in-ground and bolted to patio capstone. The installers were friendly and knowledgeable, and offered their advice and suggestions on the details of the install, which was appreciated. The work was done on time and on budget, and the end product looks better than we hoped it would. I'll use Bytown again and would recommend them to others.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
2/10

Warranty Work is Non Existant So Far

I had Bytown install a large vinyl fence in my yard in 2007. I was told it was warrantied for 20 years. During installation they cut through an underground power line disrupting power to my house. They also hand dug several post holes, (at a premium cost), to avoid hitting other utilities. They had a lot of difficulty installing one particular post due to an obstruction in the ground and shortened the post length.

For nine winters I have watched the post heave and almost spectate from the adjoining fence section. The fence section broke off the post this past winter.

I called Bytown and they confirmed the warranty was still in effect and would be in touch. They didn't return calls and I let it slide until September. With the thought of another winter coming I have called them frequently for two months now looking for resolution. After two months of promises they still haven't looked at or fixed the problem.

Needless to say, I would not recommend this company based on their poor warranty performance.

6 of 6 people found this review helpful.
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den923
den923
1 review Ottawa, ON
8/10

privacy screen

I providers 3 pictures and wé agréés to a final design. Balais was very meticulous

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Company Response

Always a pleasure to build something so attractive.

simon
simon
1 review Ottawa, ON
10/10

iron and chain link

Bytown set 78 posts for this project and worked very efficiently. The site disruption was minimal and everything left very tidily.

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Company Response

Thanks Simon, we aim to please!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bytown Fence & Decks

Bytown Fences and Decks has been building a reputation of excellence in the greater Ottawa community since 1988.

Bytown offers customers premium materials, superior craftmanship and complete product satisfaction.

When choosing the right fence it is important to have all the facts to help make the most informed decision. Bytown Fence & Decks will be happy to help you decide on the type of style and fencing that best meets your needs. Browse through some of our work to help you come up with your ideal fence. Whether you want your fence for privacy, beauty or just as a property line designation, we have the right fence for you.

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