I was very happy with the product. It was more the service that was an issue. We had purchase our fridge with a number of different appliances and so were able to take advantage of a bulk discount. However, when we swapped the fridge model (because we found out that the one we originally ordered had been discontinued - this we were not told of, but had to find out on our own), they had trouble figuring out the new total cost and messed up the discount to their advantage (which I'm sure was not on purpose). It took MANY phone calls to fix the issue and my explanation on what needed to be done mathematically because no one could figure it out!!!