HomeStars  >  Roofing in Nepean  >  Wright Brothers Roofing No Longer In Business  >  Quick solution after found issue
Private User
Private User
Private User reviews Ottawa, ON
8/10

Quick solution after found issue

I paid for a whole roof replacement in June. The original installation left one metal piece unchanged on the roof. I was not happy with one of the employee as he promised he would fix this but didn't keep his promise in 2 months. After contacted the owner, the owner drop by in the same day and fixed the problem. I would recommend this company as they did the roofing in one day, which is very efficient.

Approximate cost of services:
$10,000.00
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Company Response

I apologize again for actions of this employee. This issue has been rectified and corrective measures have taken place to ensure that it does not happen again in the future. Even though we are responsible for all actions from our employees, this is not my vision for this company, and such behaviour will not be tolerated. I would like to thank you for your patience and understanding while we resolved the issue, and for your continued support of Wright Brothers Roofing.

Shawn.

Previous versions of this review:

guesshe in Ottawa
Private User
3 reviews Ottawa, ON
1/10

Poor following up customer service

I paid for a whole roof replacement in June. They did the job but left one bulged metal piece unchanged. They promised to change it but it never happened. I called the guy several times and every time he made me an empty promise. He never called me back and never kept his promise. To me, this company is just collecting money and go, never care about their customer. I will also report this to BBB and ask for a refund.

Approximate cost of services:
$10,000.00