Home Idol Home Improvement Outlet

Bathroom & Kitchen - Fixtures & Accessories
Write a Review
Write a Review
Website
HomeStars  >  Bathroom & Kitchen - Fixtures & Accessories in Vancouver  >  Home Idol Home Improvement Outlet
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

54%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Home Idol Home Improvement Outlet

Average customer rating:
6.2 10 (16 reviews)

Sort by

Private User
Private User
Private User reviews Vancouver, BC
1/10

Chaotic at best

Ordered and paid online a week ago. Contacted business three times to know when and where to pick up. Get told by email it is ready for pickup at either of two Vancouver locations. Going there I am told most of the purchase is sold out. No date for replenishing but at least one month from now. I refunded the full order and won't be back.

How can I do renovations without supplies? Don't waste your time there folks. Vancouver location is also a big mess with most stock opened, broken glass tiles everywhere, missing or wrong pricing and poor service when asked.

Was this review helpful?
Company Response

Dear Customer,

I am sorry to hear about the experience that you had with our newly running online store. We are still working on improving the experiences for our online customers. We apologize that our business practices that made you misunderstand; we always over-sold our products due to a very high demand from customers.We are sorry that we try to make our pricing more affordable. We are improving on this issue, thank you for your precious comments. Also, we recently renovated both of our stores that one may provide a better outlet shopping environment, we look forward to your visit and have a better shopping experience with us. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Idol Home Improvement Outlet

Home Idol has an established reputation, first opened in 2000, providing retail and wholesale tiles under the name Newport Tile. In 2008, Newport Tile re-branded as Home Idol and was proud to be able to offer a wider variety of building supplies. In 2010 Home Idol started its own development and building division.

*****

In 2012 Home Idol began to specialize in providing materials for large scale projects. We recognize the challenges faced by contractors and aim to provide solutions. Our ability to bulk purchase enables us to be able to ensure continuous delivery of product without interruption. When large-scale projects finished, we are able to sell overstocked materials at amazing outlet prices.

*****

Home Idol has negotiated manufacturers' warranties for the products we carry for terms of up to one year. We stock CSA and UL products. We will inform our clients regarding our store policies and check items for defects and quantities before leaving or upon delivery. Low pricing is our specialty and we encourage the clients to acquire all the measurements, licensing and permit requirements in order to take advantage of our pricing.

*****

Our mission is to be dedicated to our community's nourishment by harmoniously blending our conduct with materials. We will be guided by our wisdom daily and our openness to being honest in our everyday values. We promise to connect every consumer to the best service, best advice, and the best product consistently and unconditionally. We listen to what our customers need.

CATEGORIES
Bathroom & Kitchen - Fixtures & Accessories, Countertops, Floor Retailers, Building Supplies and Hardware, and Tile & Stone Retailers
PRODUCTS
Kitchen, Bathroom, Lighting, Hardwood Flooring, Wall and Floor Tiles, Backsplash/Mosaic Tiles, Setting Materials, Home Improvement Materials, and more.
BRANDS
Delta, Schluter, Custom, Home Idol, Toto, and more.
WEBSITE
https://homeidol.com/
YEAR ESTABLISHED
2000
PAYMENT METHOD
Visa, Mastercard, Interac, and Cash.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.