Called The Bay to get a quote on window coverings and was told that Susan would contact me for a free inhome estimate. Susan came to my house and was very good at showing me products that were in my price range and helping with design choices. Once I decided upon everything Susan took measurements and then said she would email me a quote. After receiving the quote I had a few questions which Susan answered. I then asked for The Bay Best Price - this reduced the price significantly. The installer came out to remeasure the windows to ensure accuracy and that everything would fit properly. The window coverings were ordered and took about four weeks to arrive. The instller whose name I don't remember did a great job - quick, clean and very well done.