They knew the size of home and number of vents. We arranged another contractor to do follow-up work, then arranged a vacation after all work was complete. They showed on time but after a few minutes said their equipment (wand/probe) was not long enough. I showed them how they could do the work if they also used a second location which would require a small hole drilled through some drywall and into a duct (I offered to drill). A few minutes later they said they could not do the job because the house was not ready??? Upon further questioning they admitted they didn't have the right equipment to do the work and that I should call Ram. Frustrated contractor, wife and kids just because AFC
didn't have the right equipment.
- Company Response
At Alberta Furnace Cleaning we pride in a job well done and a guarantee of quality adhering to the highest standards.
Your request had many anomalies and pre-existing conditions that could not guarantee the quality of the job. A Technician was sent as per your request to review if this was doable and it was not the case. There was no access to all ductwork as needed as some were inside concrete structures and therefore not accessible even with the solutions you proposed.
We do have the correct equipment for cleaning however with the limited access, and the developed ceiling in the basement, we could not perform the job with our quality guarantee and provide the expectations you requested.
After careful review of your needs, we felt we could not take on your project hence suggested a different company as per your needs.