Hearth + Home

Formerly Hearth And Home Fireplace Specialities Ltd
Fireplaces
Calgary AB T2Y 3M9
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HomeStars  >  Fireplaces in Calgary  >  Hearth + Home  >  Hearth and Home Fireplace faulty fireplace install
Kris
Kris
1 review Calgary, AB
0/10

Hearth and Home Fireplace faulty fireplace install

During a recent extensive renovation on our home completed by Home Boss and JT Developments, Hearth and Home was engaged to replace/install 4 fireplaces. We were told by Home Boss that replacement of the fireplace in the master bedroom with a new slim version of fireplace would reduce the build out into the room. Not only was that information untrue as the resulting build out was the same as the working fireplace that was removed, but the new fireplace was installed IMPROPERLY and in an UNSAFE manner by Hearth & Home and Home Boss. During cleaning of the fireplace I removed the fireplace frame and discovered that the wallboard above the fireplace was charred and the paint peeling (see photo). We had already called Hearth and Home on a warranty issue with the basement fireplace and they refused to honour their warranty, so this time I called a different fireplace installer to assess the bedroom fireplace. I was informed that the fireplace had been installed with improper clearances, and the wallboard used was not the correct type to surround a flush fireplace. Furthermore, Hearth and Home left the wires for the wall switch hanging from the wall and supplied no remote so I had to buy a remote and pay someone else to install the wall switch. We must now pay another person to remove and safely reinstall the fireplace with the correct wallboard and correct clearances. I would never recommend Hearth and Home to anyone.

Approximate cost of services:
$15,990.80
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Company Response

Hello Kris,
It is definitely disheartening when we receive feedback like this. After reviewing our file of this job, we noticed that we were contracted by Home Boss to only supply the parts and do a rough install of your fireplaces. We were not contracted to do any of the electrical, gas fitting, framing or wallboard .Simply put, our company did not do the work that resulted in the charred wall or wall switch issues.
It was a challenging situation serving the interests of both yourselves and the builder and not one that we had come across before. I can only tell you that if we could do all over again with the information we know today, we’d do things differently.
Still, we'd like the chance to meet and discuss what we can do to help remedy this unfortunate situation.
The only contact info I have is that of the builder so please give me a call directly at 403-258-3732.
Sincerely,
Jason Meyer
President