Opened a service call with the manufacturer for warranty repair on a brand new washing machine and they assigned the call to this company. City Appliance Repair did not contact me within the designated 1-2 days and I had to escalate with the manufacturer, finally it took over a week to get a replacement agitator installed, but it was not the same as the original agitator (photos attached), likely an agitator for a different model. The first time I used the washer after the repair a rubber gasket fell off the inside of the washer and into the tub. I called the manufacturer again for warranty service and they assign it to City Appliance Repair again, this time I waited a week and still no call from City Appliance Repair and once again I had to escalate with the manufacturer. City Appliance Repair doesn't give a dam about providing acceptable warranty service and I as a result of this experience I will never buy another GE appliance because you're stuck getting warranty service from this company!
This company also only provides service Monday-Friday 9am-5pm, so you're expected to take a day off work to get your appliance fixed!